Sorry that Argus2 doesn't support to record 3 minutes of footage at a speacific time. It will record only when it detects motions. If the camera is bound to a Cloud account, when it detects a motion, the video could be uploaded to Cloud and recorded to SD card at the same time. However, video uploaded to Cloud is fixed 8 seconds.
May i know that whether your phone app failed to connect this camera or this camera said failed to connect the router? If the camera said failed to connect the router please check the link here https://support.reolink.com/hc/en-us/articles/360007503073-Wi-Fi-Connection-Failed-when-Setting-up-Battery-Powered-Cameras If your phone app failed to connect this camerap lease send an email to email@example.com. Our technical support will check it for you soon. Thanks.
Hi, our two side of the PIR would be sensitivity then walking straight toward the camera, so whether you can provide the picture where you mount this camera and provide us a short video this camera recorded to support to check the issue? You can send the request to firstname.lastname@example.org, thank you!
Thank you for reaching out. Sorry for the inconvenience. The empty background sending to your phone may be related to the false alarms of the camera. Here is an article on avoiding false alarms for your reference.
Sorry that Reolink cameras do not support the facial password. You need to log in the device via UID and password in Reolink software. If you want to preview the camera on another phone, you could share the UID with it and then enter the password to log in. Read on Share Your Configured Cameras/NVRs with Others/Other Phones to learn more. If you have other problems, please send an email to email@example.com. Our support team will check it for you. Many Thanks.
I check with our senior engineer just now. The screw serves to prevent the looseness or displacement of the bracket. You can connect the mount and the camera without the screw, but the connection could be reinforced if you put the screw between them.
Sorry for the restriction on the battery-powered cameras. But the battery-powered cameras can't work with the NVR at present. If you think the SD card recording is not safe enough, you can upload the recordings to the cloud. And you also can choose a hidden location to install your camera. Sorry for the inconvenience caused. We will pay more attention to the anti-theft issue about the battery-powered camera in the future. If you have other problems during operation, please send an email to firstname.lastname@example.org. Our support team will check it for you soon. Thanks.
I agree with Rorb. The battery powered cameras can be powered with a USB cable, which means they never run out of power. When the camera has unlimited power, those restrictions to "conserve battery" make no sense. The customer should be able to use the camera. (Actually, if some dumb customer wanted to deliberately drain the battery by watching the camera constantly, why must Reolink forbid it?)
Sorry for the inconvenience. We have recently released our official cloud plans in US, CA, AU, and NZ. And we’re working proactively to support more countries, including the European ones, in the future. In order to protect our users' privacy, we still have a lot of work to do to compliant with the GDPR. Before the cloud service is available in your country, you may use SD cards to save recordings instead. We appreciate you for your patience. Please subscribe or follow us on Facebook and Twitter @ReolinkTech for the latest Reolink Cloud updates.
You may have misunderstood what I mean. I mean you can turn up the volume of your phone to adjust the sound you heard on your phone side. If you can't hear the sound comes from the camera side on your phone clearly, you can turn up the phone volume to adjust. But the volume of the camera side can't be controlled at present. I know it is unreasonable, now we are working on this. Sorry for the inconvenience, we will fix this problem as soon as possible. Thank you for your understanding and patience.