Hello @tkhkbn, the Duo WiFi battery-powered cameras are not shipped yet. I am sorry for the delay caused by the chip shortage and congestion at ports. Our team will send you an email with shipping details later. If there are any updates on the shipping of the Duo cameras, I will definitely share the latest news with you. Let me know if you have any additional questions or ideas.
Please contact reolink support by email firstname.lastname@example.org for the super password by providing the RADOM CODE. 1. Contact email@example.com 2. Wait for email reply, which indicates support is online 3. Click FORGET PASSWORD 4. Get the RANDOM CODE 5. Send the code to email firstname.lastname@example.org immediately 6. Reolink support will offer the SUPER PASSWORD in 1 min upon your email 7. Fill in SUPER PASSWORD and you will get the page for creating your new password.
Note: the random code is only valid for a few minutes, so, it is a must to have the support online and get the valid super password.
Is there a way to manually scale the display of the recorded events in "playback" window so that the bars representing recorded events are larger? The scale of my display is usually quite large, making the event bars very narrow and difficult to line up the timeline slider. The scale has decreased a couple of times when I switch from Live View to Playback, but then reverts to the larger scale when refreshed. Running OS X 10.10.5. Thanks! undefined
As checked by Teamviewer just now, the camera is working well with Reolink client software. Also the recording is working well on Synology. But when we playback the records, it reminds that the video files have been deleted. In fact, the size for the recording files are increasing. Finally we get the problem might be with Synology.
Since you have contacted Synology to help check the installation and configuration. Pls also update to us if any feedback from them.
Every time I open the Windows Client it takes 3 or 4 atteempts to login. Once logged in, It kicks me out after aprox 1 minute. It then does it again. 3-5 log int attempts all fail. Finally it will login and only stay logged in for 1 minute or less.
I am using Windows 10, RLC-410WS Version 126.96.36.199
I have shut down my anti-virus and firewall and it dot help.
May I confirm more details and offer solution? 1. You connect the camera directly by desktop/ios platforms, it can be consistently connected in network. 2. You connect the camera to the NVR, and connect the NVR to the desktop/ios, the NVR can not be connected in network consistently. 3. You connect the camera to the NVR, and connect the NVR to the desktop/ios, the camera can not be connected on NVR consistently, but the NVR is connected well.
Would you please kindly confirm which points are correct? I will offer solution to you upon your confirmation. Thanks.
Sorry for that. The page https://reolink.com/software-and-manual is under upgrading these days. Have reported to our related dep. to solve it. Pls check it again.
For the POE camera, it was default with power adapter till Apr. this year. As received many feedback from our cutomers, we removed the adapter since May and also updated the QSG. You may download the new QSG from https://reolink.com/software-and-manual
If any questions for MAC client use, pls let us know.