Hello @tkhkbn, the Duo WiFi battery-powered cameras are not shipped yet. I am sorry for the delay caused by the chip shortage and congestion at ports. Our team will send you an email with shipping details later. If there are any updates on the shipping of the Duo cameras, I will definitely share the latest news with you. Let me know if you have any additional questions or ideas.
I have the 410WS and nothing I do seems to let me connect to the camera to start initial setup. It is connected directly to my LAN via ethernet cable but does not appear when I scan for it. Help please. Michael firstname.lastname@example.org
I have discovered an apparent issue with the wifi password on the RLC-410WS. I tested the camera on my home network, and everything worked fine. I took it to a client’s home, but could not get it to connect to their wifi. After much trial and error, I found that the wifi password can not be longer than 16 characters (theirs was 17). Can anyone confirm that my assessment is correct? Are there any other limitations on the password that we should be aware of? Thanks
Thanks for the quick response. I have the cameras setup correctly because I am only getting alarms during the night. The problem is, I want to be able to go back and review video of movement during the day but I don’t want email and phone notifications during the day. The cameras are not recording to the SD card during the day they way I have it setup or it is not clear how to access that video that is not associated with an alarm. Is there a way to do this? I want the cameras to record motion during the day but not send notifications.
It seems you have a Wi-Fi NVR, for the Wi-Fi NVR kit, the 4 cameras are connected to the NVR wirelessly by default. Would you please offer the following information to me: 1. How far of the distance between the NVR and the wireless router? Have you put them very close? 2. How far of the distance from the NVR and each camera? 3. As to the one camera that is not working, does it have a very weak signal? If the NVR is very close to the main router, it is suggested to keep them away as far as possible. In addition, it's also suggested to change the wireless channel of the two devices(NVR and main router) to be different. Thanks in advance and look forward to your information.
Please follow the steps below to troubleshoot: 1. Use an Ethernet cable to connect your camera into the LAN port of your router. Open the Reolink client software on your PC, do you still have a red question mark on the camera? If yes, please click the Edit button to add the camera again.
If not, please go to the next step. 2. click the Device Settings button, go to Network > Wi-Fi Settings.
3. Click on Scan, double click on the Wi-Fi network name you want to join, input the Wi-Fi password. Click on Wi-Fi Test, if testing succeed, click OK to save the settings.
Once it saved, you may unplug the Ethernet cable between the camera and the router. In addition, it seems your client software on the PC is not the latest version, it is suggested to upgrade it to the latest one, you may download it by referring to Software Download page.