E1 PRO - old firmware
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When Will this new E1 zoom firmware with basic Preset functionality be available. Until now I have not steen anything. No firmware with promised Preset function which was there in past and no partial proposed Refund. If this is how Reolink treats it’s customers I don’t expect you Will BE having much customers left after some camera Reviews.
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Please contact us via this link: https://support.reolink.com/hc/en-us/requests/new
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Please contact us via this link: https://support.reolink.com/hc/en-us/requests/new
Cynthia,
I contacted Reolink already 3 times now :
1. Ticket (https://support.reolink.com/hc/requests/337219) where I requested that the preset function would be inserted again (since it was already there in the past).
2. This forum Thread (https://reolink.com/topic/e1-pro-old-firmware/page/2/#post-1138701) where I also gave you my 2 orders numbers, where you proposed a partial refund, but did not do anything further. I gave you my order nr's (2 E1 Zoom's bought directly from Reolink, paid with Paypall).
3. I just reopened a follow up ticket (https://support.reolink.com/hc/requests/369114) on this case because Reolink closed the first ticket (where a ReoLink person told me 2 month ago the feature would be readded in 1 month).
Now you just answered to use the global Reolink Contact link again to open a ticket ?
This seems very bad customer service of Reolink to me.
Please provide a solution.
Regards,
Bert
