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Duo 2 Firmware Update and Tips: Better AI Detection & Email Alerts
APP v4.34 Update: Add Tracking Range & Fix Sensitivity Bug
Reolink Camera API User Guide_V7 (Update in Sept 2022)
TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
Hi, I've recently obtained RLC-542WA (running latest firmware).For now, I'm just testing it in interior. Camera is watching main entrance and is sitting on a bench approx 2m from the door. About 2/5 of the picture has been marked for privacy (whole left portion of the picture). If I just swing by, right in front of the lens, nothing happens, no alert. Even in max sensitivity. If I stay in the picture for a moment or if I gain a bit distance (stand by the door), alert is finally triggered. I played a little with sensitivity, setting it down to medium (24). I entered the interior through the door and I was shocked no alerts were triggered. Mind the fact the door is 2m away, basically covering half of the remaining picture so opening the door and me entering the premises was quite a frame change. On another note, I get false alarms all the time. From another room there is light that affects the camera's decision the turn IR on/off. Whenever IR is on/off the picture is changed (technically yes, but actually no). So I get pointless false alarms and zero actual alarms.I just ditched 26€ consumer grade camera (Tapo C110) with basic functionality that had zero false alarms (even with switching IR LED on/off) and awesome accuracy on real motion. Regarding IR LEDs I made a post so hopefully that will be addressed in that thread.Anyone same problems? I don't know how to mitigate problem of max sensitivity not detecting my 0,5s movement in front of the camera.
@vigy_591093180735512 Hi there, the latest firmware is v184.108.40.2064_21121718. You can check if your firmware is the latest one. If not, you can give the false alert videos to our support team and our tech will check them. Submit a request – Reolink Support
@reolink-fiona Hello. I have the latest firmware. Upgrade of the firmware was the first thing I did when I powered on the camera. I have the false alarm videos and also the non-detecting videos. I can provide them later.
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