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TL;DR:Account:You can add 19 extra admin/user accounts besides the default admin account. No limit on the number of phones that the cameras connect to but there are limits for the online user numbers at the same time.Password:If you need to change password, you can change it in the APP/Client. If you forgot password, you need to reset the camera.Hi all,Today I would like to introduce the Account & Password Setting and answer the FAQ for you. You can just read one article to know about all the setting info about the account & password!
Camera account is used to log in and access your camera. There are three camera account types with different permissions.
The battery cameras only have the default admin account.
Besides the default admin account, the NVR, PoE, and Wifi wired cameras can also add extra 19 other accounts.
APP: Device Settings > Advanced > User Management > admin > Add User/AdminClient: Setting->System->User management->Add userIf you would like to delete the user, you can just click the user name and then you can delete it.We recommend enabling the Illegal Login Lockout setting on the user management page. If someone fails to input the correct password within 3 mins, the account will be temporarily locked for a few minutes. This can make your account safer.
If you would like to share the camera, you need to tell others the UID of the camera. The camera account and password are just for login.Another method is to use the Share Camera feature to share the QR Code with your friend/families in the APP. They just need to scan the QR code and then input the account and password. You can choose to share the admin/user account with them.Settings->Share the Camera->Share the code->Click the “＋” on the display page to scan the code
There is no limit to the number of phones that you add the camera to. You can add as many phones as you like. About sharing the camera, you just need to know the maximum online user number at the same time. You can refer to the below table.
You can view the online users on the Client. Check the IP address under the admin/user account. (Only Client available now.) Setting->System->User management
When I log in to the Reolink account on the APP on another phone, why are the cameras not there?The camera will not bind with the Reolink account. You need to re-add the camera to the app using the UID/IP address/Domain or scanning in LAN. This can guarantee the account and camera safety.Some tips: Reolink account--Register the cameras to earn an extra 6-month warrantyYou can earn an extra 6-month warranty if you register the cameras. You can register the camera on this page, https://reolink.com/product-registration/.
You can change the password both in the Client and the APP.APP: Device Settings > Advanced > User Management > admin/user >change password Client: Setting->System->User management->admin/user->change password
If you forget your password, you may need to reset your camera to reset password. A quick way to know how to reset your camera is to click the “forgot your password” on the login page and then it will show the guide for you to reset the camera. You can also refer to this link to reset the camera. https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-Button You can provide any suggestions and tell me your question about our account and password setting. Comment below!
@reolink-fiona I would rather name the Admin default as Super Admin. And for the privileges it is suggested that the Super Admin can assign any of the menus/submenus to each created user. Shouldn't be difficult to implement and its flexible as you will definitely have lots of requests asking you to allow this and that. I did implement this on a number of applications I wrote. Moreover logging is absolutely a necessity.
@joseph-chircop_497308027822318 Sounds good. I will record this suggestion.
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