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Hi, I'd like to rase a question to the community regarding IR stop working suddenly, without particular reason.2 weeks ago I flashed the last firmware (v220.127.116.116_22041511_v18.104.22.168), and it IR was working fine until yesterday night without particular reason.The night mode did not trigger at all (beside this I did not see the red light on the camera). I tried to active /deactivate auto night mode, but impossible to have it working. This morning, again I tried to hide the night sensor, but it was still locked. Thus I performed a Hard reset on my POE camera (with power on), and now it seems I can trigger again the nigh mode with IR light ON. Unfortunately the Firmware did not reset to factory (probably because I push the reset button with POE connected), but at least it is working now.Does anybody already saw this behavior?
@user_587474691784750_587474691784750 Hi there, could you please try to reset the camera? If it can't work, you can try to contact our support team and they will try to check it for you. Submit a request – Reolink Support
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