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    Is anyone else getting a black screen after installing the new 8.03 on Windows?

    Reolink Client & APP
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    • Reolink Fiona
      Reolink Fiona Administrators @alan ko1987 last edited by

      @alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?

      alan ko1987_466744861700263 1 Reply Last reply Reply Quote 0
      • alan ko1987_466744861700263
        alan ko1987 @Reolink Fiona last edited by

        @reolink-fiona yes i did. im using intel hd graphics and I updated to latest version from intel. same issue

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @alan ko1987 last edited by

          @alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.

          1 Reply Last reply Reply Quote 0
          • double76_378404753371359
            double76 last edited by

            I hope this helps someone, I couldn't add a link for some reason but if you do a search for "All Reolink Client Versions" no quotes, I'll be the 1st link in the search, version V7.2.2.33 worked for me 100% I used the x64 bit version I also tried 8.5.2 and 8.7.3 but none of those worked.

            I have a brand new 2022 Lenovo Yoga 7i 16" with the Intel Iris Xe Graphics Card running windows 11 home and the newest version would log in successfully but just a black window and no live video or playback. I also have a 2020 Lenovo Yoga 9i with the same Graphics card but I don't have any issues with that one and the newest client. I also updated the video card from intels' website but that didn't work.

            richard_531051072159938 simonso_527800309649569 2 Replies Last reply Reply Quote 1
            • richard_531051072159938
              richard @double76 last edited by

              @double76_378404753371359 Same for me on my Dell OptiPlex 5000 using the onboard graphics card. Version 7.2.2.33 works perfectly. All 8.x gives me a black screen.

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @richard last edited by

                @richard_531051072159938 @double76_378404753371359 Thank you for the feedback. Our tech is optimizing the Client now. We will try to fix it in v8.8. We will also have Client Beta Test before the official release. We will make an announcement at that time.

                1 Reply Last reply Reply Quote 0
                • simonso_527800309649569
                  simonso @double76 last edited by

                  @double76_378404753371359

                  I have the exact same laptop model as yours. And I am having this screen of black.

                  1 Reply Last reply Reply Quote 0
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