Is anyone else getting a black screen after installing the new 8.03 on Windows?
@alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?
alan ko1987 last edited by
@reolink-fiona yes i did. im using intel hd graphics and I updated to latest version from intel. same issue
@alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.
double76 last edited by
I hope this helps someone, I couldn't add a link for some reason but if you do a search for "All Reolink Client Versions" no quotes, I'll be the 1st link in the search, version V126.96.36.199 worked for me 100% I used the x64 bit version I also tried 8.5.2 and 8.7.3 but none of those worked.
I have a brand new 2022 Lenovo Yoga 7i 16" with the Intel Iris Xe Graphics Card running windows 11 home and the newest version would log in successfully but just a black window and no live video or playback. I also have a 2020 Lenovo Yoga 9i with the same Graphics card but I don't have any issues with that one and the newest client. I also updated the video card from intels' website but that didn't work.
richard last edited by
@double76_378404753371359 Same for me on my Dell OptiPlex 5000 using the onboard graphics card. Version 188.8.131.52 works perfectly. All 8.x gives me a black screen.
simonso last edited by
I have the exact same laptop model as yours. And I am having this screen of black.