I've owned a E1 Outdoor for three months. I like this camera and all the features. But I and others are having problems with auto tracking. Mine will track a person but sometimes gets stuck to far left or right and will not go back to guard point. This makes the camera useless being stuck. I have to manually use the PTZ button to get it to go back. It sometimes goes out of alignment, the guard points get off by about 10%-20% and it needs to recalibrate. I don't know if this is a firmware glitch or the plastic gears slip a little. I think the auto tracking function is not on current models.

Does Reolink plan to update the auto tracking feature and fix it or just drop this feature for this camera? The night vision on this camera is not good, blurring with motion. I hope Reolink can improve this.

I plan on buying the 823A when it's released. It has auto tracking. I hope auto tracking is reliable on the 823A, I will be disappointed if it has the same problem as the E1 Outdoor.

I don't know how compatible other brand cams are with Reolink. From comments I've read it seems a lot are not. Some brands use proprietary software making it difficult to mix/match. I know with Blue Iris you can use various brands cameras with ONVIF. On Reolink Reddit forum it's been announced Reolink is developing a doorbell camera, they asked for recommendations about the features. I'm guessing it won't be available for six months or a year, but I don't know how far along they are with it. I want one for sure.

I have an E1 Outdoor. I like it. But it sometimes does the same thing, follows someone til they are at the end of the view area and stays there, won't go back to where it was. Likely a glitch in the firmware which they will fix.

Thanks Cynthia. I'm sorry but I'm confused. So if the Argus 3 Pro senses motion and begins recording it will save several seconds of video from before it detected motion?

Hello,
Does the Argus 3 Pro buffer/save several seconds of video before it detects motion like your POE cams and E1 Outdoor with person vehicle detection?

Hello family,
Thanks. I also found out about the need to change firmware on the E1 Outdoor on Reddit Reolink forum to get auto tracking. I assume Reolink it working to improve auto tracking. The E1 OD auto tracks horizontally but not vertically. It works pretty good following someone walking across my sidewalk. But it can't follow someone coming from the sidewalk toward the front door. I assume the 823A can auto track both horizontally and vertically.

Sorry I don't know about the RTSP and third party NVR. I don't own an NVR. Try the Reddit Reolink forum.

Still waiting for Reolink to respond to my questions. Maybe support staff does not know much about the details of new cameras being released.

I really like Reolink cameras. The day time clarity is well known and appreciated. The app is very good. I've had great customer support with having to return a camera. It was damaged in shippment, not Reolink's fault. Reolink replaced it promptly. However, it seems Reolink should better train their support staff, especially about new releases.

Hello Cynthia,
I already sent an email to support. Reolink advertized the E1 Outdoor would have auto (motion) tracking. I copied and pasted this January announcement and still have it. I also copied and saved a support page by Quinn showing how to turn on auto tracking in the app. But it seems this feature has been withdrawn. Maybe Reolink wants to work out the problems before adding it back to the firmware? There would be much less confusion and frustration with users if Reolink ANNOUNCED changes to firmware promptly, especially with a new product. I think some of the Reolink support staff is not being informed about firmware changes.

On the Reddit Reolink forum, a user showed me how to change firmware to get motion tracking. I had to download an old E1 Outdoor version, then use the Windows client to get another version that had motion tracking. It tracks horizontal but not vertical. Reolink did not explain this to users.

Reolink, please be better at informing users about firmware changes. Auto tracking is a BIG feature that some other brands have. Reolink needs to be more open and honest with users, don't promote a function then take it away unless you TELL users you are doing this. Then let users know if you are improving auto tracking and will release it in a future update.

Reolink is really being aggressive in making new cameras with better resolution and functions. Some brands only release new cams every two/three years. I know customers want more sooner. But maybe Reolink should slow down just a bit with new releases and get them right before releasing.

I really like Reolink cameras. But Reolink needs to do better communicating with customers. I posted a question on this site about the 823A several days ago. Nobody from Reolink has responded. Seems there's a disconnect between corporate headquarters and customer support staff with new products.

1. Can the 823A auto track both horizontal and vertical?

2. Can the lense point straight down underneath itself?

I want to mount a PTZ cam directly above the sidewalk on the corner of my garage and track someone walking up the driveway going under the camera to the front door.

1. I thought E1 Outdoor had auto tracking. I just bought and installed an E1 Outdoor but cannot find this feature in my Android app. Is there a firmware update?

2. I also just bought and installed a 811A. I cannot find exposure and dynamic settings? Is there update firmware for this?