RLC-410WS Night vision not working

I've had 2 RLC-410WS's up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working.

As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and darker as the dusk settled in, now it's pitch black, minus some noise.

I went outside and checked it out, the IR LEDs are on normally and I could see the flash of my phone on the stream when I was standing in front of it.

(not sure if it's related, but there has been a crescent halo in previous nights with this camera.)

This is an immediate security concern of mine, what do?

Things I've tried:
Image settings in the Reolink Client
Remote reboot
Power reset
Firmware update - failed (Firmware is already updated to the latest)
Importing profile (from the working camera.)

The LEDs turn on and I've already tried manually changing the picture mode. There are no lights near by.

Both cameras working correctly at night a couple nights ago...
undefined

Camera in the evening...
undefined

Camera at dusk...
undefined

Camera at night...
undefined

Here, sorry I've been busy.
undefined

The UID for the camera?