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TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
New NVR Firmware is on Download Center Now!
RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware: Added Auto-tracking Horizontal Range & Schedule
I have the latest firmware and client software.Problem 1:When I set Settings --> Motion --> Motion Detect, and I set the motion mask area, it seems to work. I save it and close the settings window and then reopen it to see if the mask is still there. It is. However, if at a later time I return to the Motion Detect setting screen, sometimes the custom mask is gone and the default full screen motion detect is shown.Problem 2:How can I disable Auto Focus? I want to manually set the focus and then have it always stay at that focus even through a reboot.Problem 3:Is there a way to monitor the Wifi Signal quality/strength other than the icon on the top left of the window? This would be nice to aid in adjusting the antennae for maximum signal Problem 4:In the latest software, the Settings --> Motion --> Action, is missing. How do you set if a video, email or both should be taken when motion is detected?
@eyeintheskyWe received and replied your email to our support team. Please kindly check if you get the reply email.And here are the suggestions/solution for you in case you did not get the email.1, please try reset your camera using the reset button to check. and try upgrade your camera to the latest V161117 firmware to check.2, sorry that it is not available to disable auto-focus so far.3, You may also check the wifi signal in "wifi setting" menu on Reolink Client PC or Reolink App.4, We removed the "Action" button. If you want to setup/change settings of video/email/push when motion is detected, please make the changes in "Network >> Advanced >> Email/Push" and "Encode >> Schedule" accordingly.reset-camera.jpgwifi-client.pngwifi-app.png
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