cannot view NVR from remote access

[Guest]

NVR has been set to DHCP.

Local LAN connection is fine, but as soon as switch to remote connection, connection fail (login fail)in main screen.

I have followed same process as manual.

Don't know what to do next.

 

Thanks

[Guest]

Hello. What do you mean by remote connection? Did you use the UID to log in or something else? Could you please send more details to support@reolink.com?

Thanks.