RLC-411s wont connect over ip or uid

The cam will now not connect over ip or uid. The cameras day night sensor works but won't show on network have tried numerous Ethernet cables but still no luck

A few things I would check...

Make sure you have a DHCP server that will hand our an IP to the device. If not, you will not be able to connect to it.

Make sure the camera is on the same network with the client you are using to connect.

If you have a tool to scan you network, it may help you to locate the camera's IP

What client are you using? Web, App (iOS, Android), NVR, etc?

What is the camera connected to? Hub, AP, etc?

Any additional details would help us troubleshoot it with you, but there is not enough to know for sure.

What do you mean by "not connect"? Is it "login failed" prompt?

You logged in with PC software or Reolink App on phones? If it is a PC, when you click on "Scan Device in LAN" will the camera be on the list or not at all? Did you input username and password correctly? Did you try hard reset the camera? How did you connect the camera? Is it plugged into a router or a AP or something? Well, you might as well connect the camera directly to router with cable and log in again... Any way, need more info from you to identify the problem source...

Srinivas

Hi sharro99,

I am facing the same issue, although I have a different camera, the RLC-410. All 4 cameras show up on the "IP Channel" page in previewing mode but when I connect using the long cable, only one (and now another one today) shows us as previewing. I tried resetting individual each camera but that did not help either. I also tried to add the cameras manually but that did not work either.

What did you do at your end to solve this issue? I don't think this is a camera issue and each camera glows in the dark as well- looks like there is power at the end of the long cable.

Regards

SJ.

How long is your cable? If you use short cable and it works fine but after switching to long cables it will not work any more, it should be an issue of distance. As long distance can bring interference to communication as well as attenuation of electric passing.

Hi sharro99,
Is the problem solved?

If no, please help us with the troubleshooting below；
1，what is your camera model? is it a standalone camera or you use it with NVR?
2，can you find the camera in your router? and as Quella mentioned, please let us know if your camera IP is static.
3, please try ping your camera.
4, if you cannot find the camera in your router and it is unpingable, please repeat step 2 and 3 after reseting the camera.

If problem continues, please send us email to support@reolink.com and let us know what did you get from troubleshooting above.

Hi Srinivas
Our tech support received your email and following up your case.
Please kindly pay attention to your mailbox and hope the problem can be solved.

Thanks.

reset-camera.jpg

Srinivas

Hi

My cables are 18 m (60 ft) in length. I will purchase another cable to try this out. this time by not running it thru the attic.

Regards

Srini