Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Works outside Firewall (HOW?) all you need is the ID

    Reolink Client & APP
    1
    3
    1042
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Guest
      Anonymous last edited by

      As an IT admin I need to know how these work and WHY this does not seem to be documented anywhere.
      These cameras seem to "magically" work and are accessible outside of normal firewalls with no port forwarding required.

      How does this work?

      I'm assuming that the cameras by default make a connection to an outside cloud/Internet server and maintain a connection/state
      that is then accessible via the Camera ID number..

      But none of this seem to be documented anywhere that I can find..

      That's just great... (NOT)...

      Not being documented is BAD people.

      So when it suddenly stops working one day, how do you troubleshoot WHY it's not working if this is kept secret?

      Please point me to documentation and how this works so that I can keep it working.

      Or stop it from working like this.

      I don't see any options to STOP it from connecting out!!

      Thanks.

      Steve




      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        View 0 replies
      • Guest
        Anonymous last edited by

        Hello Steve,
        Thanks for requesting information about our product.
        There are two servers in Amazon AWS: P2P server and Relay sever. When user tries to access camera or NVR, P2P server will help Reolink Client to setup Pear-To-Pear connection with devices. If connection succeeds, devices will send video to Reolink Client directly. If connection fails, the relay server will work. In this case, devices send video to our relay server, and relay server will forward video to Reolink Client.
        If camera is connected to internet, the UID code will always work, if you have troubleshooted the internet connection on both the camera and your device is fine while UID stops working, please contact us at support@reolink.com.
        If you want to stop it, please disable UID. You may find it under Device Settings > Network Advanced.
        UID

        Reply Quote
        Share
        • Share this Post
        • Facebook
        • Twitter
        • copy the link
          Copied!
        0
          View 0 replies
        • Guest
          Anonymous last edited by

          Thank you very much!
          Does clear that up.
          + I didn't realize the disable UID feature.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
            View 0 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2025 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now