List of problems with the client V7.1.2.28

[Guest]

First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

The first issue that I have is that the Client is unresponsive and generates an error message "Reolink Clien.exe is not responding"... I have to close and restart the client in order to make it work again...

In the "Device Settings" window I cannot adjust or modify many parameters, like:
"ODS" everything is grayed-out; I can't edit any fields…
"Encode" everything is gray-out, I can't edit any fields…
“Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
The “Network Advanced” page shows all -0-
The “Network Status” page show nothing… No info… Blank…
The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

The “Presets” disappears:
Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name...

I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

Thank you for your help.

BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

[Guest]

First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

The first issue that I have is that the Client is unresponsive and generates an error message “Reolink Clien.exe is not responding”… I have to close and restart the client in order to make it work again…

In the “Device Settings” window I cannot adjust or modify many parameters, like:
“ODS” everything is grayed-out; I can’t edit any fields…
“Encode” everything is gray-out, I can’t edit any fields…
“Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
The “Network Advanced” page shows all -0-
The “Network Status” page show nothing… No info… Blank…
The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

The “Presets” disappears:
Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name…

I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

Thank you for your help.

BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

[Guest]

I have access to a live view of the Camera via the client, so I assume the connection to the network is good... But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can't access any of the above mentioned fields...

Please let me know if there is anything else that can be done...

Thank you

[Guest]

I have access to a live view of the Camera via the client, so I assume the connection to the network is good… But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can’t access any of the above mentioned fields…

Please let me know if there is anything else that can be done…

Thank you

[Guest]

I'm on UTC-4 hours.
Please let me know what time would be convenient...

[Guest]

I’m on UTC-4 hours.
Please let me know what time would be convenient…

[Guest]

Dear Patrick,

Thanks for your support.

Really glad to help you solve the problem via Teamviewer.

If any other questions,pls contact us freely.