List of problems with the client V7.1.2.28

First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

The first issue that I have is that the Client is unresponsive and generates an error message "Reolink Clien.exe is not responding"... I have to close and restart the client in order to make it work again...

In the "Device Settings" window I cannot adjust or modify many parameters, like:
"ODS" everything is grayed-out; I can't edit any fields…
"Encode" everything is gray-out, I can't edit any fields…
“Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
The “Network Advanced” page shows all -0-
The “Network Status” page show nothing… No info… Blank…
The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

The “Presets” disappears:
Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name...

I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

Thank you for your help.

BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

The first issue that I have is that the Client is unresponsive and generates an error message “Reolink Clien.exe is not responding”… I have to close and restart the client in order to make it work again…

In the “Device Settings” window I cannot adjust or modify many parameters, like:
“ODS” everything is grayed-out; I can’t edit any fields…
“Encode” everything is gray-out, I can’t edit any fields…
“Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
The “Network Advanced” page shows all -0-
The “Network Status” page show nothing… No info… Blank…
The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

The “Presets” disappears:
Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name…

I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

Thank you for your help.

BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

I have access to a live view of the Camera via the client, so I assume the connection to the network is good... But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can't access any of the above mentioned fields...

Please let me know if there is anything else that can be done...

Thank you

I have access to a live view of the Camera via the client, so I assume the connection to the network is good… But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can’t access any of the above mentioned fields…

Please let me know if there is anything else that can be done…

Thank you

I'm on UTC-4 hours.
Please let me know what time would be convenient...

I’m on UTC-4 hours.
Please let me know what time would be convenient…

Dear Patrick,

Thanks for your support.

Really glad to help you solve the problem via Teamviewer.

If any other questions,pls contact us freely.