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    List of problems with the client V7.1.2.28

    Reolink Client & APP
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    • Guest
      Anonymous last edited by

      First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

      The first issue that I have is that the Client is unresponsive and generates an error message "Reolink Clien.exe is not responding"... I have to close and restart the client in order to make it work again...

      In the "Device Settings" window I cannot adjust or modify many parameters, like:
      "ODS" everything is grayed-out; I can't edit any fields…
      "Encode" everything is gray-out, I can't edit any fields…
      “Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
      The “Network Advanced” page shows all -0-
      The “Network Status” page show nothing… No info… Blank…
      The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

      The “Presets” disappears:
      Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name...

      I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

      Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

      Thank you for your help.

      BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

      Guest 1 Reply Last reply Reply Quote 0
      • Guest
        Anonymous @Anonymous last edited by

        First of all, let me say that I bought your RLC-423 camera, and I love it. The quality of this product is amazing. Unfortunately, I can’t say the same of your “Client” SW.

        The first issue that I have is that the Client is unresponsive and generates an error message “Reolink Clien.exe is not responding”… I have to close and restart the client in order to make it work again…

        In the “Device Settings” window I cannot adjust or modify many parameters, like:
        “ODS” everything is grayed-out; I can’t edit any fields…
        “Encode” everything is gray-out, I can’t edit any fields…
        “Network General” all the fields that I have filled out on initial set-up are all empty. It no longer shows any info.
        The “Network Advanced” page shows all -0-
        The “Network Status” page show nothing… No info… Blank…
        The “Alarm Motion” page is grayed-out; I can’t click or edit any fields

        The “Presets” disappears:
        Even if I set presets, they disappear. Furthermore, I cannot edit the preset point name…

        I’ve tried to find how to set the “Auto record” either on motion or schedule but was unable to make it work…

        Constructive comments; you should show a “graph bar” of where the Zoom, Focus and Iris is at in a scale of x, for ease of use. (Like under “Basic Settings” “Image”)

        Thank you for your help.

        BTW; I have updated the firmware on that camera and it is amazing how easy it is compared to other camera mfgs…

        1 Reply Last reply Reply Quote 0
        • Guest
          Anonymous last edited by

          I have access to a live view of the Camera via the client, so I assume the connection to the network is good... But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can't access any of the above mentioned fields...

          Please let me know if there is anything else that can be done...

          Thank you

          Guest 1 Reply Last reply Reply Quote 0
          • Guest
            Anonymous @Anonymous last edited by

            I have access to a live view of the Camera via the client, so I assume the connection to the network is good… But even after multiple reboot either via the app or just by physically unplugging and replugging the camera, I still can’t access any of the above mentioned fields…

            Please let me know if there is anything else that can be done…

            Thank you

            1 Reply Last reply Reply Quote 0
            • Guest
              Anonymous last edited by

              I'm on UTC-4 hours.
              Please let me know what time would be convenient...

              1 Reply Last reply Reply Quote 0
              • Guest
                Anonymous last edited by

                I’m on UTC-4 hours.
                Please let me know what time would be convenient…

                1 Reply Last reply Reply Quote 0
                • Guest
                  Anonymous last edited by

                  Dear Patrick,

                  Thanks for your support.

                  Really glad to help you solve the problem via Teamviewer.

                  If any other questions,pls contact us freely.

                  1 Reply Last reply Reply Quote 0
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