Stuttering and low frame rate whenever there is movement

Canadian

Hey everyone,

I have the reolink 7.1.2.43 client for windows with two 410ws and one 411ws. When there is no activity (such as an empty driveway) live view is completely fine (the counter is smooth), but as soon as there is activity, both live view and recorded video will be extremely jittery. This happens for all my three cameras. When I manually record when there is no activity, the produced video is smooth.

Im running the reolink client in a windows XP computer with a dual core CPU and a 1tb HDD. I was wondering if the outdated windowss would be causing the jittering. When recording, CPU usage is at around 30% and RAM usage is at around 40%, so there is no indication of my PC being too slow.

The strange thing is that when viewing all three cameras on my phone, there is zero issue. Even with high activity (multiple people in front yard), live view is smooth.

Its kind of disappointing since most of my recorded videos will literally ‘hang’ for 10 – 20 seconds before the frame resumes, a minute video can have maybe 3 or 4 instances of movements.

Anyone have any idea to solve this issue? I’m even willing to record everything off of my phone (or a tablet) connected to an external HDD. Is my PC the issue?

Thank you

MarkB

I only have one camera but it does the same thing. The client is a quad coder CPU, 8 gigs of ram, gigabit network, windows 10 with the camera only 8-10 feet from the Access Point. I don't think it's your PC.

MarkB

There are more and more complains about stutter/not fluent video in the Reolink forums.

Reolink should really look into this and give us some decent answers to forum questions.

Hi, Canadian

Please note that Reolink Client requires your PC should be Windows 7 or later, refer to user manual:

So please try with windows 7 or later to see if your cameras still have the problem. If yes, please send us an email to support@reolink.com, our technical supports will follow up your case within 24 hours.

And sorry for we did not make the PC requirements clear enough on our website.

@MarkB @basw if you have the same issue on Reolink camera, please also send us email to support@reolink.com with more detail information about your camera models, firmware version, PC informaion. software version etc. so we can better assist you and work on it.

Apologies for the late reply.
client-PC-requirement.jpg

@phraew can you reply to this post #13429 ?