Push Notification Enable Error
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Just received RLC-410 yesterday (upgraded to latest firmware), installed Mobile App (v2.2.1.15). This morning, in the mobile app, I clicked the "Bell" button, which did not have a line through it and discovered that this button would disable the push notification. I attempted to re-enable it but it will not re-enable. Instead it pops up an Error window saying, "Enable push failed".
I went into the android notification settings and made sure the Reolink notifications were not blocked, which they were not.
I uninstalled the app after clearing data/cache, reinstalled app then added camera. Camera shows the bell as still being crossed out after install. No push settings have been changed on camera. From the mobile app camera motion settings it shows push notification is enabled.
What to do? -
Also meant to ask... Is the camera supposed to ship with a power adapter? I was surprised to find that there was no power adapter included. Luckily I had one the correct size I had kept from another device.
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This company support system is horrible. No phone and email without respond. I purchase this system from Amazon prime and got the same problem as you. Going to return to Amazon and purchase from a real company with support.
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Just received RLC-410 yesterday (upgraded to latest firmware), installed Mobile App (v2.2.1.15). This morning, in the mobile app, I clicked the “Bell” button, which did not have a line through it and discovered that this button would disable the push notification. I attempted to re-enable it but it will not re-enable. Instead it pops up an Error window saying, “Enable push failed”.
I have the same problem with the iOS app
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Tried a few other things, nothing worked.
Installed the mobile app on another android phone, added camera, push was already disabled and wouldn't enable.
Opened camera settings through webpage, disabled Motion and Push notification, rebooted camera.
Once it restarted I checked mobile app and as expected push would not re-enable.
Opened webpage again, turned Motion and Push notification ON again, Rebooted.
Tried mobile app again but push still would not re-enable.
So can anyone let me know if they had a power supply included with their camera? -
We've found the Amazon server is abnormal and our engineers are looking into this issue, we'll fix it as soon as possible.
We are sincerely sorry for the trouble caused.
RLC-410 does not have a power adapter in the package by default. -
Hello, problem fixed and now the push notification is working fine. Please give it a try.
Thanks. -
I can now register now, it seems to work okay.
My RLC-410 (purchased from Amazon UK) included a power supply. -
This company support system is horrible. No phone and email without respond. I purchase this system from Amazon prime and got the same problem as you. Going to return to Amazon and purchase from a real company with support.
I emailed support and got a reply in less than 12 hours. If you didn't check your spam folders perhaps? -
I am now able to enable Push through the mobile app. Thank you for getting that taken care of.
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This company support system is horrible. No phone and email without respond. I purchase this system from Amazon prime and got the same problem as you. Going to return to Amazon and purchase from a real company with support.
Hello Kevin,
Sorry for any trouble caused.
If you need any assistance, please email to support@reolink.com. We are trying our best to reply within 12 hours, but we can guarantee every email will be responded within 24 hours.
