@joseph_1979
Which is the best way to contact the support? … the problem is still not solved…

@joseph_1979
I did start the router instead of the cameras because you mentioned it before..

No I am not familiar with wireshark…

is there any solution for my problem?

@joseph_1979

tried your test…one of my camera was not reachable in iOS app via mobile data or other WiFi… so I tried it with my computer and a mobile hotspot. The camera wasn’t reachable also… it was only reachable via my home WiFi…after I restarted the camera it was reachable again… i am desperated

the strange thing is, that I get all notifications from the cameras that are displayed as not connected in the iOS app…

@joseph_1979

ok, I will try this when the error occurs again. Sometimes everything works fine for 2-4 days…and then out of nothing on the next day 1 or 2 cameras are not available via the app on mobile data or other WiFi…

@joseph_1979

no idea?

@joseph_1979
ah sorry. Thanks.
The DCHP of the router should not be the problem. The cameras have all a static ip address in my home network. So they stay the same…

@joseph_1979

what do you mean with BB?

@joseph_1979

From my home WiFi everything works fine… from every other network, doesn’t matter if WiFi or mobile data, the problem occurs again and again irregularly… the connection has enough Mbps… that’s not the problem…

Sometimes every camera is working for 2-3 days with no problem… and then the next day 1 or 2 cameras get no connection from outside my home WiFi…then I have to restart these cameras when I am back on my home WiFi and they work for a few days outside the home WiFi again..

Is there any solution?

@joseph_1979

when I open the Reolink App…in the overview all 4 cameras are displayed. you can see there already a mark called „disconnected“ on the cameras which are not working… when I click on the different cameras which are disconnected they try to connect again and then the systems says „Camera disconnected“…

the strange thing is, that some days all 4 cameras are working fine. And then another day only 2 of 4 are working. And then the next day 3 of 4 are working… is very very strange…I don’t get it…

@joseph_1979

I did this…it is still not working. Still losing connection to some cameras (not everytime) when I am on mobile data or in another WiFi…