@joseph_1979 Hi Joseph, I did not use the latest firmware(v3.1.0.4289_2412176762) from site so not sure if this would have fixed it too, I was sent 'E1-Outdoor-Pro.4366_2412101879.IPC_560SD88MP', thanks Kev

@joseph_1979 Hi Joseph, Just thought I would update you on the issue I was having, so I went through the support process as you suggested & was eventually sent a beta firmware which fixed the issue, thanks Kev

@joseph_1979 Hi Joseph, after returning two E1 pro outdoors(Amazon) I purchased one straight from Reolink(arrived today) & I am getting exactly the same issue, one thing I missed out telling you before was the previous units came with firmware v3.1.0.4020_2409116551 as does this new one today, I downgraded one of those previous units to the same as my working 8MP cam(v3.1.0.3872_2407304781) which also matches the website, as already stated this did not work either.

I have looked through all the E1 camera's firmware on the website just to see if it was loaded with the wrong firmware but I cannot find v3.1.0.4020_2409116551 on the website for any cam, I have also updated my RLN8-410 - N7MB01 to v3.6.0.384_25032055 & tried everything again from scratch but still cannot select anything above 5120bit rate & over 20fps, is there a bigger issue out there?,

I am willing to be a test subject for Reolink if that is what it takes to fix this issue as I cannot be the only one, please can you assist or point me to the right contact? much appreciated & thanks Kev

@joseph_1979 Hi Joseph, yes I did check & it was the same, I sent back the same day & ordered another one through amazon & that camera was exactly the same, not sure what is going on but sent that one back too, thanks for your suggestion

Hi All,

I have just received my second 4K PTZ Security Camera Outdoor Wi-Fi 6, Auto Tracking Spotlight Camera 8MP cam, the NVR recognises everything as the correct model & all works fine apart from I am unable to select a frame rate above 20 & max bit rate of above 5120 as those options are not listed, they are listed & available on my other 8mbt E1 outdoor pro, any advise please?, I have reset many times and also have the same firmware on both, I tried auto frame just to see if it would bring up those settings but alas no, the only option I am left with so far is to return thanks

PS: This camera would also not connect to WiFi6 which leads me to consider it may have just been labelled/packaged wrongly?, anyway returning today