I set up the Free (Basic) Cloud plan about a month ago and only just discovered it had expired. Is there no option to automatically renew the Basic/Free subscription? Or at least get an email reminder that it has expired?

I'm out of the country and was trying to check my Argus Eco via the App on my mobile, but I keep getting a "connection failed" message, no matter whether my mobile device is connected via a local wifi network or the local mobile network. Does this mean you can't check your Argus Eco when you're overseas?

I set up the Free (Basic) Cloud plan about a month ago and only just discovered it had expired. Is there no option to automatically renew the Basic/Free subscription? Or at least get an email reminder that it has expired?

I don't see an option to check the percentage of the battery charge level on the Reolink Client? There is an option to view the percentage on the App, but not the Client. (I have an Argus Eco.)

I was receiving PIR notification emails via my Hotmail address for a couple of days, but now they have stopped again. When I tried the "Email Test" button in the Reolink Client, I got a "Send Email Failed" message. I have a static (not dynamic) IP address, so a change of IP address issue seems unlikely. Nor have I have received any security alert messages from Hotmail. Any other suggestions?

I have set up notifications from my Hotmail address to my Gmail address when my Argus Eco detects movement. Unfortunately sometimes I don't always receive these notifications, even though "events" are always recorded to the Eco SD card. I have also noticed that sometimes I receive an email to my Gmail inbox but there is no copy in my Hotmail sent Items folder. Should a notification always appear in Sent Items?

There seems to be no option in the App or Client to manually select the level of PIR "Sensitivity." Just a bar which you have to click and drag. An arrow (<> or ^) to set the exact percentage would be helpful.




sens.png
sensi.png

OK, so you're saying the App/Client camera password doesn't have to be the same as the account password I use when logging into the Reolink website?

After several troubleshooting attempts, I've had to do a pinhole reset of the Argus Eco because it kept "disconnecting" from the Cloud. Hopefully that will fix the problem.

Does the camera password I set up on the Reolink App have to match the password I use on the Reolink website? (I am having problems with the camera stopping uploading to the Cloud.)