Cannot view Argus Eco via app when overseas

[Mr Ed_189281088000153]

I'm out of the country and was trying to check my Argus Eco via the App on my mobile, but I keep getting a "connection failed" message, no matter whether my mobile device is connected via a local wifi network or the local mobile network. Does this mean you can't check your Argus Eco when you're overseas?

[Cynthia_124785627824270]

If the camera is online, we can successfully access the camera no matter it's local network or external network.
In your case, it's better to send an email to support@reolink.com
Our technical support will help you.
Thank you in advance.