Hello - After multiple strolls thru the menu system I was finally able to get to the upgrade page. So I successfully upgrade the 823A but when I tried to use the same .pak file for the 823A 16X it gave me a "wrong format" message. So evidently the 823A firmware will not upgrade the 823A 16X firmware.

Yes - I get it every time I bring up the Reolink Client. To give you more information about my system. I have 15 Cameras, 6 are connected to a "Remote" location. Three of them are connected to my Garage, 2 to a "Carport" which I have my Tractor in and the other one is on my Driveway. I connected them via the https://www.youtube.com/watch?v=iUM2RiVBHAo&t=190s video and they are connected directly to my modem that I get my internet from. We are on hughesnet because there isn't any cable out here. The other 9 are connected directly to the NVR. When I first bring up Reolink Client all 15 cameras are blank UNLESS I try to access the 6 cameras directly and they are fine. When I go back and try to view the ones connected to the NVR the "Live View" is still blank. I then go to "Playback" on one of the cameras connected to the NVR and see they do have video stored. I then go back to "Live View" on that camera and the picture is now there. Hopefully I supplied you with enough information to understand my issue.

I just started receiving the same problem. Started after the latest Reolink upgrade. I installed the DirectX file in the two directories mentioned below, ran as administrator, rebooted my computer and I'm still getting the message. Since I already installed it I click on the "I Got It" button and the "Live View" don't show up. I then click on "Playback" see that it did save a few videos then I click back on "Live View" and I can see the area the camera is pointing to.

@joseph_1979 I never done Port Forwarding before so I'll have to research it to figure out how to do it. I'm sure there are modifications to my router I need to do.

I’ve been trying to go to my security system via the web and can’t get to them. Reolink system page has a HTTPS port option and defaults to 443 but that doesn’t work. Somewhere I saw it is 2000 but that doesn’t work either.

I just talked to my Internet provider (HughesNet) and they said that is something that Reolink should provide.

So how do I access my system from the web. We were in town today and I’d like to be able to access my system remotely but nothing I tried worked.

The firmware I downloaded from their download page is v.3102217

Hello - After multiple strolls thru the menu system I was finally able to get to the upgrade page. So I successfully upgrade the 823A but when I tried to use the same .pak file for the 823A 16X it gave me a "wrong format" message. So evidently the 823A firmware will not upgrade the 823A 16X firmware.

Hi vittanamgirl - I saw you replied to my post about "Can't upgrade Camera Firmware" but there wasn't anything in your post. It stated it was deleted. Can you reply again or did you delete the post?

I've downloaded the new firmware for the 823A/16X but can't find the menu on the NVR to allow me to upgrade it. I plug a memory stick into the USB slot on the NVR but can't find the menu to allow me up upgrade the firmware to upgrade it. Here's the link you supplied.
https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-on-IP-Channel-page-via-Reolink-PoE-NVR

I can't upgrade my firmware on the 823A and 16X. I followed the link you supplied on the other post but my menu is different.

I like your quote I think I'll start using it. Since we are speaking about the 823's do they plan on adding auto zoom? I also have the Trackmix and think the autozoom is great.