1. Regarding "Clear" video, Support advised me to disable Hardware Decoding
2. Regarding the glitchy bands in the image, turns out my image sensor must have been bad. I was issued a replacement and have no problem with glitches since.

@joseph_1979 Yes

@almightyduck_734733990822027 Go app settings and disable Hardware Decoding

Thanks Reolink support for taking care of the problem!
5 out of 5 stars!

I bought a RLC-823A last month and I am fairly happy with it so far.

My two complaints are:

1. Every 3-10 seconds it gets glitch bands in both the preview image (when not recording) and also in the playback video (when it is recording). Since these glitches are even in the recording I think there may be something wrong with the sensor.
2. I cannot playback the High/Clear quality video recordings, even on my Wi-Fi 6 network on my Wi-Fi 6 capable Pixel 7 Pro standing beside my router. This 1Gbps wired PoE camera supposedly simultaneously records both Fluent and Clear recordings to the sdcard, but when I switch from Fluent to Clear the playback just hangs at "Loading..." at never plays and eventually gives up.

The sdcard I am using is a high quality Samsung PRO Endurance 128GB Micro SDXC.

How can I get the Android app to view Clear recordings?

Thanks