I'm sorry to hear that you're facing issues with playing the videos you downloaded using the 411 camera. It's important to ensure you can access and view your recorded content. Let's troubleshoot this together.
First, let's address the issue of the downloaded videos not playing. The fact that the files have a .h264 extension suggests that they might be encoded in the H.264 format. This format is commonly used, but playback issues can occur if the necessary codecs are not available on your system. Here are some steps to resolve this issue:
- Video Player: Ensure you are using a video player that supports the H.264 format. VLC Media Player is a good choice, as it supports a wide range of formats. You can download it for free if you don't have it already.
- Codec Installation: Make sure you have the H.264 codec installed on your system. Sometimes, a missing codec can prevent playback. You can download and install the codec pack specific to your operating system.
- File Association: Check the file association settings on your computer. Right-click on one of the downloaded videos, select "Open with," and choose your preferred media player. Also, check the "Always use this app to open .h264 files" option.
Now, regarding Handbrake failing to convert the files, it's possible that the files themselves may be corrupted. Before trying to convert them, ensure that they can be played successfully. If playback is successful, you can then proceed with the conversion using Handbrake or a similar tool.
If the issue persists despite trying the above steps, please provide more details about the error message or any specific error codes you encountered during the playback or conversion process. Additionally, it might be helpful to confirm the source of these videos and whether they were recorded properly on the 411 camera.
Let me know how these suggestions work for you, and if you encounter any more issues, I'll be happy to assist further.