I'm sorry to hear that you're facing issues with playing the videos you downloaded using the 411 camera. It's important to ensure you can access and view your recorded content. Let's troubleshoot this together.
First, let's address the issue of the downloaded videos not playing. The fact that the files have a .h264 extension suggests that they might be encoded in the H.264 format. This format is commonly used, but playback issues can occur if the necessary codecs are not available on your system. Here are some steps to resolve this issue:

1. Video Player: Ensure you are using a video player that supports the H.264 format. VLC Media Player is a good choice, as it supports a wide range of formats. You can download it for free if you don't have it already.
2. Codec Installation: Make sure you have the H.264 codec installed on your system. Sometimes, a missing codec can prevent playback. You can download and install the codec pack specific to your operating system.
3. File Association: Check the file association settings on your computer. Right-click on one of the downloaded videos, select "Open with," and choose your preferred media player. Also, check the "Always use this app to open .h264 files" option.

Now, regarding Handbrake failing to convert the files, it's possible that the files themselves may be corrupted. Before trying to convert them, ensure that they can be played successfully. If playback is successful, you can then proceed with the conversion using Handbrake or a similar tool.
If the issue persists despite trying the above steps, please provide more details about the error message or any specific error codes you encountered during the playback or conversion process. Additionally, it might be helpful to confirm the source of these videos and whether they were recorded properly on the 411 camera.
Let me know how these suggestions work for you, and if you encounter any more issues, I'll be happy to assist further.

Hello,
We appreciate your interest in our PoE doorbell and your support for our products. We understand that two-way audio through ONVIF Profile T is a highly requested feature by the community, and I'm here to provide some insights on this matter.
As of my last knowledge update in September 2021, Reolink did not officially support two-way audio through ONVIF Profile T for the PoE doorbell. However, I recommend checking our official website or reaching out to our customer support or technical team for the most up-to-date information on product features and compatibility.
Reolink is committed to improving and expanding the capabilities of our products, and community feedback plays a significant role in guiding our development efforts. While I cannot confirm the current status of this feature, your request is duly noted, and I encourage you to share your feedback with Reolink directly.
We appreciate your support and the opportunity to serve you. If you have any more questions or need further assistance, please don't hesitate to reach out. Your input helps us continue to enhance our products and meet the needs of our valued customers.
Thank you for choosing Reolink, and we look forward to providing you with the best possible user experience.

It's great to see that you're considering your options for a new Wi-Fi system. Choosing between the Track Mix Wi-Fi and the new E1 Outdoor Pro Wi-Fi 6 can be a tough decision, especially without reviews to guide you. I'll try to provide some insights that might help you make a choice:

1. Wi-Fi 6 vs. Non-Wi-Fi 6: Wi-Fi 6 offers several advantages over previous Wi-Fi standards, including faster speeds, improved performance in crowded areas, and enhanced connectivity for multiple devices. If you have many smart devices or anticipate high network traffic, the E1 Outdoor Pro Wi-Fi 6 may be a more future-proof choice.
2. Product Reputation: If the Track Mix Wi-Fi has a positive reputation and you've had a good experience with it, that's certainly something to consider. However, the introduction of Wi-Fi 6 in the E1 Outdoor Pro could provide improved performance and connectivity.
3. Availability of Track Mix Wi-Fi 6: You mentioned that it would be an option if a Track Mix Wi-Fi 6 version were available. If you can wait or if it's in development, it might be worth considering.
4. Reviews and User Feedback: While you haven't found reviews for the E1 Outdoor Pro, you may want to keep an eye out for reviews from trusted sources and user feedback once it becomes available. These can provide valuable insights into its performance and reliability.

In summary, the decision should be based on your specific needs and priorities. If you value the latest technology and future-proofing your network, the E1 Outdoor Pro Wi-Fi 6 might be a good choice. However, if you have a positive history with Track Mix and you're satisfied with its performance, sticking with it is also a valid option.
Keep an eye out for reviews, user feedback, and updates on the availability of a Track Mix Wi-Fi 6 version if you decide to wait. Your decision should ultimately align with your unique requirements and preferences.
I hope this helps you in making your choice. If you have any more questions or need further information, please feel free to ask.

Thank you for sharing your interest in Reolink and your valuable insights on what you're looking for in a video surveillance system. Your feedback is important, and I completely understand your desire for a software-based NVR that you can install and manage on your own system, whether it's Linux or Windows.
Having control over your system, the ability to customize storage to your specific needs, and the freedom to avoid reliance on proprietary systems are significant advantages. While I can't speak for Reolink's development plans, I can suggest that they might consider the following options:

1. NVR Software for Linux/Windows: Developing NVR software that is compatible with both Linux and Windows would open up opportunities for a wider range of users who prefer diverse operating systems.
2. Integration with Third-Party Software: Collaboration with software like Blue Iris to create a more seamless integration with Reolink cameras, including motion detection, could be a practical solution.
3. Customization Options: Providing users with customization options for motion detection and playback filters would enhance the overall user experience.

To address this specific request, I recommend reaching out to Reolink's official support channels or their customer service team. They can provide insights into their product development roadmaps and whether such features are being considered for future updates.
Your feedback is a valuable contribution to the improvement of their products and services. I hope Reolink takes your suggestions into account as they continue to evolve and enhance their offerings.