@cynthia_124785627824270 The problem is still there in 2024, so any fix you applied didn't fix the issue.

I upgraded from 8.8.5 to 8.12.1 and recently 8.14.0. I have found 8.14.0 to be unreliable, playback either doesn't start or is jerky. Often when returning to the client the screen is black with no video showing, only closing and reopening the client will get the image to show. I have gone back to 8.8.5 which was reliable, I may try 8.12.1 again.

@kristof I know this is an old thread but someone may still find it. I have a POE Reolink DoorCam I have found that motion detection is very unreliable. I can only quote situations I am fully aware of but my camera fails to detect people (house occupants) leaving and arriving at the door where the cam is mounted, probably 10% of the events. I know because it registers clips of people leaving and arriving and over the course of a day people arrive when there is no record of them leaving when I know they left (because it was me). If it misses people 3 feet from the camera what else does it miss? I have discussed with support, updated the firmware, and changed the settings with no real improvement.

@cynthia_124785627824270 The problem is still there in 2024, so any fix you applied didn't fix the issue.

I upgraded from 8.8.5 to 8.12.1 and recently 8.14.0. I have found 8.14.0 to be unreliable, playback either doesn't start or is jerky. Often when returning to the client the screen is black with no video showing, only closing and reopening the client will get the image to show. I have gone back to 8.8.5 which was reliable, I may try 8.12.1 again.