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@cynthia_124785627824270 The problem is still there in 2024, so any fix you applied didn't fix the issue.
I upgraded from 8.8.5 to 8.12.1 and recently 8.14.0. I have found 8.14.0 to be unreliable, playback either doesn't start or is jerky. Often when returning to the client the screen is black with no video showing, only closing and reopening the client will get the image to show. I have gone back to 8.8.5 which was reliable, I may try 8.12.1 again.
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