@joseph_1979 Ah, thank you. We are in the process of upgrading the modem to see if that helps. There is also a rumor that someone dropped fiber nearby. Crossing fingers.

I had to misspell everything because of your horrible "search from title bar" feature. Good job.

We have two remote sites. One is on a private fiber connection, the other is a Comcast modem.

The app (v8.14.2) run just fine then the Comcast modem site goes offline after a long period of time. The video disappears and is replaced with a "play" triangle button. When I close the app to restart the client, I get this error:


Then I close this window, restart the app, and it works fine for another long period of time.

Additionally, this site has poor internet.