@joseph_1979 I used my work phone (iPhone 14) after downloading the latest REOLink app. I experienced the same issues just trying to get the cameras connected to the app. The DUO2 camera was by far the worst as it gave me connection failed repeatedly before it got past the UPN entry, then connection failed several times after entering my login. Once I got them all connected, they behave the same as on my other phone. Open the app, they all start spinning with the Connecting icon. Then it says connection failed, starts trying to connect again and after multiple attempts, it finally connects. Also, the same behavior with the other phone which is, I turn off my Wifi while it's trying to connect to a single camera, it connects in seconds.

@joseph_1979 I installed the desktop app on my laptop and connected to the cameras across Wifi and they connect every time.

@joseph_1979 When I'm using the PC desktop app, it's not on Wifi but it's running through the Wifi router on the same subnet. This is something that I typically only experience in the app on the phone when on the Wifi at home. Also, the camera Wifi strength is not a problem as the cameras are no more than 20 feet from either Wifi access point.

@tomselbyuk_331910860959874 I have had a camera drop from the PC desktop app from time to time where it won't connect and I have come to learn that eventually they come back and I assume they are in an update cycle or a reboot and just wait it out. I haven't had one not come back yet but it's typically a random camera doing it.

@joseph_1979 I am using App Version 4.43.0.8 on an iPhone running iOS 17.2.1.

@joseph_1979 I found where you set that and it was already set to fluent for all 3 cameras. One other thing of note, once I connect and view one of the cameras, I can switch to any of the others and they view without any problems. It just seems like the initial connection that randomly struggles with the initial connection.

@joseph_1979 Using the desktop app on PC doesn't have any problem connecting to the cameras. I can close the desktop app and open it back up and they all show up immediately. The only issue I experience with trying to pull up cameras is from the phone app (iOS). If I flip off Wifi and connect with cellular, I can turn Wifi back on and it's works as expected. It's the initial connection that struggles when on Wifi. I can watch the FPS indicator ramp up and down while it tries to connect and usually tell when it's going to be successful when the FPS continues to increase and not drop.


The cameras I have installed are: ReoLink Duo 2, RLC510WA, and Argus PT Ultra. I just tried switching off mobile data and connecting through Wifi and it took me 4 attempts before it connected. I'm not sure how to connect in a particular mode. I have the latest client on my phone (iOS). Cameras are all on the latest firmware.

When I am at home on my Wifi and try to pull up any of the various Wifi cameras I have located around my house, I often get connection failed and have to try several times to get it to connect. Once I get it to connect, it stays connected and I can view it without issue and even access playback and settings. If I turn off Wifi and use cell signal, it will connect almost immediately and never have problems. I am connecting using the UID in the phone app and desktop app. I read that if you are using the UID for connection purposes, you don't need to do any port forwarding as it uses a random port, but I feel as though there must be some sort of network interference causing this. Also, just to be clear, all the my network devices, Wifi or otherwise, all run on the same subnet and same IP octet (class C).