Hi support call was logged multiple times and your support proceeded to break more NVR remotely. Firmware breaks auth so unable to connect remotely to the box, no matter what login is present. It requires a site visit.

Never resolved and reolink support said nothing could be done and went on to break more NVR boxes. I have 10 NVR totally lost of the network working standalone with everyone locked out but recording.

The only offer I got was 10% saving on a new purchase which doesn't help my customers.

Only solution is to manually visit the site, reset the box and downgrade the firmware.

Boxes are just over a year old but must have been old stock from reolink.

No real solution as the older firmware still had major security holes so you really need to update.

I logged this months ago with reolink support but they failed to understand the difference between 32bit and 64bit. please check case 263755

in the end i gave up. there is no 64bit client

Hi all, just be careful with the new new reolink client. the latest version which is due to be released hopefully soon currently has a trojan with it. Reolink are looking to remove this so do not install v4
reolink-wrapper.jpg

Just found the KB
https://reolink.com/3rd-party-compatibility/

here is a list of the software compatible with reolink. The client is crap, it freezes but its free and fairly simple for grandma to use. just wish it was stable.

Yes they do ispy is free the blue iris has a cost involved but is extremely good. they work with reolink and a whole bunch of other cameras. i believe this is also a reolink supported option

Thanks its not just me then. i only use the client on the pc in the shed and it annoys me having to stop work to just reload it.

Will continue to use blue iris or ispyconnect to view multiple live streams without restarting...

Does anyone have a solution to the live view via the client freezing after long periods of time. The only way is to close and reopen but this is a complete pain and no idea why live view freezes

Since everyone was saying the UID is having issues I tried using a DDNS address instead and open the port on my router and they allowed me to connect. I think Reolink had a UID issue in the past, so hopefully they can fix it quickly.

This seems to impact UID only, DDNS, ip or other means works totally fine. Another issue is the corruption of the admin password and deletion of all other accounts on the system after the upgrade or downgrade.

Cynthia is correct in saying you need to downgrade and you will have to use the super password app to reset it. Its a complete pain in the ass as it cost me labour in getting someone remotely to do it for me.

received a special firmware from reolink for the box to test out and now my box is totally locked out!!!