Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@reolink-lorenz Please be aware that MANY Reolink customers were not warned that you were disconnecting our cameras from the cloud. There were NO notices about the switch to "legacy" and that our "legacy" devices would be disconnected from the cloud account. (I checked because I've kept EVERY e-mail you've sent.) Yes, we were renewing the monthly cloud subscriptions as before, but we didn't know that our cameras needed to be reconnected. The app LOOKED like it worked just fine because it was accessing the local videos on the SD card. Reolink really needs to send a specific e-mail to all owners of E1 and other end-of-life cameras saying that we need to reconnect every camera to our cloud accounts - not just quickly renew the sub as we have since Day 1 - and what other limits there are to "legacy" accounts.
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!