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I just got my first relink RLC-410 (same as RLC-420 but in a bullet case) and had the same problem but I found this help article (Edited 3 hours ago) which could be contorted into saying that they have a new generation of cameras with the same model numbers but different hardware versions (in my case IPC_51316M instead of IPC_3816M) and they wont be in the firmware download page until they release the first update. I'm just glad it checks the upgrade package instead of bricking itself.
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