Posts made by bill_509018094649486

Hi,
I can't get my RLC-823A to take a firmware upgrade.
I downloaded the latest version listed on the Reolink Download Center and when I browse to it, then try to upgrade, it tells me it failed to recognize the file format, which is a .pak.
I then tried to use an older version that I had previously used successfully and it too fails with the same message.
Any help is appreciated.

I just received 2 of the newly released Duo 2 Poe cameras. I have a problem using the main stream where they both seem to work great in Blue Iris when the cameras are indoors, but when I move them outdoors they keep dropping out the video. I can see the frame rate in Blue Iris 5.5.3.7 is steady when the cameras are indoors but when mounted outdoors the frame rates keeps dropping down and momentarily the video will freeze, then go blank. A few second later, it looks fine. This process repeats several times a minute. It doesn't matter if I slow down the frame rate or change the bitrate. I suspected low Poe voltage so I connected a 100 foot patch cord from the Poe Router to the cameras while indoors and it still worked fine indoors. I tried using a Poe injector within 2 feet of the cameras while outdoors and the same issues arise. When I view the video within a Chrome web Browser the video never drops out, indoors or out. When using the sub stream it's fine indoors or out but of course the video resolution is low.
I looked on the Reolink website and there is no newer firmware to try.