@joseph_1979

Here is what I have. I hoping I am posting this correctly.

At Home: I have 2 RLC-511WA. They are connected into a wifi extender with an ethernet cord. Each have their own extender. When at home I can get the cameras to connect to my phone (Samsung s24 Ultra). Once I leave home, away from the wifi. they will not connect.

At my business: I have a RLC-523WA. It is connected to a wifi extender by ethernet. It will work on the wifi and when I'm away from the business. (the reason I mention this, is because it works on my phone so I would think the settings are correct on my phone) So this camera is working correctly.

I really appreciate your help.

@joseph_1979 thank you for your reply. I should mention I have a 523wa at my business and it will show on my phone whereever I'm at. The 2 I have a home work when I'm there not remotely. Do they have a support number in US where you can all in. Thank you

I have 2 RLC-511WA cameras that will not connect away from home on a Samsung 24s. I can see the cameras from my computer at home and work. Just not on my phone. I have been dealing with for over a year. Support is hard because I think they are out of the country and only email me once a night, which makes it hard. Has this happened to anyone else? The cameras are using an ethernet cord.

Thank you

I have the RLC-511WA. Spotlight was not turning on with motion. Did a reset on the camera. Now the connection failed on the camera.