Hello..

I'm really worried about this, these comments start in 2016 and a couple of days ago Reolink sent me this email in relation to the topic of alarms by clouds

CLOUDS
As Clouds move by large sections or even the entire image-scape darkens and lightens causing triggers .

Reolink Mail
Aug 9, 15:43 CST
Dear Customer,
Thanks for your reply.
I will forward this issue to our R&D department. Our engineers will do some researches to check if they can make some improvement on reducing the false alerts caused by the lights or shadows in the near future .

It makes me think the company left the issue aside and abandoned the client to his fate.

PD/
Reolink has to evaluate this. Ratings and comments in places like Amazon could affect the decision of future customers.

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Having the same problem:

Hoy, mi timbre me ha alertado sobre el tipo de FedEx, la recolección de basura y USPS, todo dentro de la zona de movimiento Reolink. En la sensibilidad 16, Reolink no envió alarmas para ninguno de ellos, sin embargo, tengo más de 100 para nubes y sombras de casas.

Por favor, ayude a Reolink (y sí, me puse en contacto con el servicio de asistencia y me acaban de enviar los enlaces que ya había leído) para que no sea útil.

Hello..

I'm really worried about this, these comments start in 2016 and a couple of days ago Reolink sent me this email in relation to the topic of alarms by clouds

CLOUDS
As Clouds move by large sections or even the entire image-scape darkens and lightens causing triggers .

Reolink Mail
Aug 9, 15:43 CST
Dear Customer,
Thanks for your reply.
I will forward this issue to our R&D department. Our engineers will do some researches to check if they can make some improvement on reducing the false alerts caused by the lights or shadows in the near future .

It makes me think the company left the issue aside and abandoned the client to his fate.

PD/
Reolink has to evaluate this. Ratings and comments in places like Amazon could affect the decision of future customers.

Captura4.png
Captura5.png