Hello Cynthia,

I just read your explanation on how your motion detection works. Some suggestions for improvement:

1. Give the user the ability to set the min percentage, not just the max. This will allow us to tune the sensitivity to ignore small changes like leaves blowing in the wind and the shadow of leaves.
So instead of 0.5%-10% you could do 5%-10% if you want.

2. Let the max be up to 100% instead of just 10%. This will allow us to detect large changes which is useful if the detection area defined is a small part of the entire scene.

4. Make instructions for setting sensitivity more useful. I'm a senior software developer and I had problems understanding the instructions originally.

I have submitted info regarding the failure to your support group.

IR lights attract spiders. The solution is to stop using the built-in camera IR lights outdoors. Disable IR lights and use a separate IR illuminator that is at least 1-2 feet away from the camera. Then the spider web will be around the illuminator instead of your camera lens.

Reolink, you are obligated to make good on your promise to existing customers that you were selling us useful "motion detection".


You advertised your original motion detection as being useful when it's actually not useful outside of controlled lighting situations like indoors or night time with calm weather. It fails when facing rain, changing shadows and moving hot spots from sunlight, plants moved by wind. This is not really motion detection. I also discovered that even when the settings are perfect in an indoor situation, the motion triggers differently based on the skin tone and clothing color of a person. When a dark skinned person wearing dark clothes (my relative) passed across the entire room they did not trigger motion detection. A light skinned person in the same scene did trigger motion detection! My jaw dropped as I didn't expect this. Your marketing/advertising was misleading. Some might even call it fraudulent.

Currently I own a 16 channel Reolink NVR, and 16 cameras. When I heard you were getting AI functionalities, I was going to recommend your NVR to many more people and buy an additional 5 cameras until I heard that your new feature is only available on new products. I know that your cameras are Linux OS based and can all be upgraded with your AI changes if you chose to. There is no hardware limitation actually preventing the AI upgrade so you've decided to abandon your existing customers? I think you should reconsider. Have your business people look up what "life time value of a customer" means. I think they may have skipped that lesson in school.