hi mbzt

even as swiss I can understand your french text, I have to answer in english – sorry for that.
for us it is still the same – nothing changed or got solved about our problem.
this is the chinese way of serving customer – simply inexistent customer care, at least if it is out of 0815!

it is sad, it could be really great, but it is just ab big sh**!
not worth to waste time for that.
pay a bit more and get not only the product but also worthful customer service.

salut.

hello reolink support

the story is again repeating!
promissing anything to the customer from your side and nothing happens!
how can you call this support???

on august 16 2021 wendy (support(at)reolink.com) told me by email:

Thank you for your reply and sorry for the inconvenience caused.
I have consulted our R&D team and will get some solutions for you in this week, is it ok for you?

since then, nothing anymore from your side – no additional message, no answer to my questions by email, just nothing! can you please finally start to solve the problems with your products after at least 5!!!! months????

do your job and stopp promising what cannot be done!

hi susanne2512
no big updates here yet – the support still did not deliver but at least stopped to ask for uid and password. they promised to try to find the cause of problem. lets see...
all the cams still do not record but one cam sent some emails, not when an alarm occurred but when the lens was totally covered by a big leave of a plant on a windy day.
today i updated the reolink app on iphone but also there no difference.
have to be patient and hope reolink support can find the cause of problem soon.

hope you can get your system to work correctly soon!

hi susanne251
anything new with your case?
did you exchange your router already?
is the cam working again?

hi cynthia
thank you for that – yes, we can turn off the auto-update of the camera, but this would mean we will not get new and better features, wich, compared to other similar products, are needed!
I think you are responsible to keep the cams working when you roll out software updates!
Please answer my question about a list of all software updates within this year (2021) to finally find out the root cause of the problem! sorry to say that but your support is useless!

hi susanne251
thank you for that information – I could just not believe to be alone with this problem.
for us, everything is working fine, except recording movies and sending e-mails (test e-mails are sent without any problem) – means the cams are reachable over internet to have live view, they send alarm on the phones and we can also send test e-mails.

they just stopped to send alarm e-mails with pictures and recording movies in case of an alarm from may 8 this year. all the cams, we own 10 of them, stopped at the same time even 7 of them were already one your old and 3 we bought just in february.

I do not think this is a problem of the internet service provider. we do not know what happend and reolink is not able or willing to clearify the cause of the problem – as recommended we set the cams to auto update. a big mistake I think. reolink still does not tell me when they exactly rolled out software to know the possibility of a bug as reason for that unbelievable situation.

it seems to be a chinese problem – they can produce and sell products but the do not know at all to serv customers who pay their income – really sad.

as soon as we find another usefull product we will change to a better system.
the behaviour of reolink is not acceptable at all.

what about you, could you solve your issue, for example by resetting the cams as recommendet by reolink?
did you also use auto update with your cams?
what model of cam are you using?

anyone else with similar experiences?

going to try it for another time.
this isssue is not at all solved since about three months! and I do not get any answer for my question!

I want to know, when did reolink update the cams with setting "auto update" last few times and I also want to know how to downgrade reolink cams to make our 10 cams working again after 3 months of not doing what they are actually built and bought for!

as for now, reolink products seem to be some kind of buggy and reolink support is actually useless if you are not ready to share uid and password with them (not sure they can help even they get the information).

hope there will be a better choice soon.

sorry cynthia, to give out uid and password of the cams is impossible – you have to fix this issue another way!
what could fix the problem for the other users/customers?
what about my question for timetable of updates!?

hi cynthia

yes, contact is always made but the problem persists and cannot get solved.
I am very disapointet and do not understand – all the cams are working well about live view and alarming but email and recording.
why can you not fix it and why do you always want to have anything done breaching data security?

can you please answer my question about the past firmware-/software-update timeline on the cams!?
our cams were set to automatic updates and I want to know when this happend!

thank you!

This problem is still not solved – seems Reolink cannot solve this issue at all!
We own 10 of your cams, spent a lot of money then all of them stopped to send email and recording and you cannot fix the problem!

can you please tell me, when you delivered system-/firmware updates for the cams?