Cynthia,
If you haven't figured it out by now, it's because you cannot fix the problem of flash. I purchased these cameras because I work in my basement (for reasons that do not need to be explained here) and wanted these to keep an eye on the outside of my home while I work. The flash issue is a problem because I work for long hours on a work computer where I am not allowed to install your client. Hence, I was expecting that you would have solved the flash problem by now. Which, I guess, was too much to expect after 3+ years of your engineers working on the problem.

I no longer have flash on my work computer and therefore cannot utilize these cameras for security viewing. In other words, they are now dead cameras.

Soo, how do I return them...

We have been using our cameras with the promise that fix was coming because your "engineers were looking at it." At this point to say "sorry" and suggest that someone use the client or app is inexcusable.

Ok, Ok, Ok,
You engineers have been working on a solution for Flash going away at the end of... let me see, oh yeah 2020 (you know 13 days from now). From what I've seen in your forums these "unnamed" engineers have been working on this for at least 3 years and still haven't come up with a meaningful solution for most of your cameras. Really!!!??? For most corporations if you cannot come up with a solution in 18 moth (max) you behind the curve. I guess your products are obsolete as you cannot come up with a patch in over 3 years. So, here's my question for you (and maybe you'll actually anser it): I purchased an E1 and an E1 pro camera, how do I get a refund?

Released before the end of 2020? You do know there's only 36 days left before the end of the year (that's 24 working days) and you've only provided 9 firmware upgrades (oops, only 8 as one has bugs). I've pretty much given up on Reolink and have been looking at other manufacturers since your ”engineers” have been looking at this problem for over 3 years now with no details and no communication to your customers except for ”out engineers are looking at this problem.”

I've been looking at other vendors as alternatives. Goodbye Reolink. Good luck getting this done in 24 days!!

Released before the end of 2020? You do know there's only 36 days left before the end of the year (that's 24 working days) and you've only provided 9 firmware upgrades (oops, only 8 as one has bugs). I've pretty much given up on Reolink and have been looking at other manufacturers since your "engineers" have been looking at this problem for over 3 years now with no details and no communication to your customers except for "out engineers are looking at this problem."

I've been looking at other vendors as alternatives. Goodbye Reolink. Good luck getting this done in 24 days!!

Another vague and not very assuring reply: "soon." As I understand it Santa Claus will be coming soon, winter will be coming soon, and unfortunately New Year's Day will be coming soon as well. There's 91 days left this year out of the 1,256 days you've been given to develop this top secret code of yours. In other words you've used up 93% of your time to develop this and the best you've come up with is "soon." If it helps, I am sure all of your customers would vote for someone in your R&D department to work on this full time rather than part time.

I hate to say this, but "released within two months" sounds a lot like "before the end of the year"; a lot of vague response without a lot of detail. It's back to that same mantra of just trust us for three and a half years and we'll meet the deadline. Well you are now down to 91 days out of 1,256 days you've been given to develop this. In other words, you've used up 93% of the time allowed to come up with a solution and the best you've got is "before the end of 2020" that you've been saying since early 2018. No details, no beta code to test, no reassuring messages except "released within two months." By the way, in case you haven't noticed, releasing your code "within two months" in October means you'll have it released by December. Hey, that is the same as saying before the end of the year.

Dear Cynthia (or whatever they call the bot that delivers these messages),

The promise of ”don't worry (be happy)” doesn't really cut it at this point. Without any REAL details about what you are working on, and the fact that you cannot (or will not) answer any of the detailed questions I've posed, leads me to believe that you don't have an answer. In addition, you've been telling customers for over 2 years the same old story of ”our engineers arr working on it” but you cannot say what they've come up with. You cannot even answer if there is even a beta version of what you say will be a ”satisfactory solution.

Customers can deal with a certain amount of trust in any vendor is saying, but the repeated message for over two years lacks integrity and any has totally lost any trust with your customers. I encourage you to be open with your customers or, once the word gets out (if it hasn't already), that you cannot deal with the issue of adobe flash you're going to lose customers.

I know there will be a lot of customers who will post bad reviews out on the internet in as many places as they can about what your are doing (or not doing in this case) with your support and you will lose a lot of customers! I am not necessarily saying I would be one of them, but I can only imagine a lot of people would do that...

Dear Cynthia (or whatever they call the bot that delivers these messages),


The promise of "don't worry (be happy)" doesn't really cut it at this point. Without any REAL details about what you are working on, and the fact that you cannot (or will not) answer any of the detailed questions I've posed, leads me to believe that you don't have an answer. In addition, you've been telling customers for over 2 years the same old story of "our engineers arr working on it" but you cannot say what they've come up with. You cannot even answer if there is even a beta version of what you say will be a "satisfactory solution.


Customers can deal with a certain amount of trust in what you are saying, but the repeated message for over two years lacks integrity and being up front with your customers. I encourage you to be open with your customers or, once the word gets out (if it hasn't already) that you cannot deal with the issue of adobe flash, you going to lose customers.

So, it has been 1,154 days since Adobe announced EOL for Flash (July 25, 2017), and only 102 days until EOL (January 1, 2021) and NO RESPONSE from Reolink other than "our engineers are working on it." SOOO, I have three specific questions for Reolink,

1) Does it really take Reolink engineers this long to enable cameras to work with HTML5?
2) Why is it that Reolink cannot share any information on work they are doing to date other than the canned answer?
3) Assuming they are close to an answer (and that's a big assumption) why won't they allow some customers to be beta testers for HTML5?