Reolink Mac Client Download Footage Stuck at 99.99%

austinrf

Mac OS X

Reolink App Client Version 2.2.8.30

Progress goes up slowly over 5 minutes until hitting 99.99% and then the app freezes.
Screen-Shot-2016-11-01-at-1.16.40-PM.png

Any news on this issue as I'm having same problem?

Can you name the version of the software on your side, buddy?

I can only ever get to a fraction of 1% before it fails. v 3.3.10 (37) here

The new version should be coming now. Maybe it is reserved as Christmas Surprise

I'm also having problems downloading footage using the new Mac client (37). Mine shows all the files as 1,2, or 3 Mb when they are clearly larger, and when i try to download it says failed immediately. Any way I can go back to an older version? I really need to download these files...
Screen-Shot-2016-12-24-at-11.48.16-AM.png

For the Mac client, did you make sure the necessary folders exist in the "Downloads"/"Reolink Client" folder? There needs to be all three in there for the download to work; the folder are: Snap, Download, Record. If the Download folder is not in there, make sure you create it manually and try it again. Not sure if it was your version or not, but there was a bug where the client did not create all the folders and you would get a failed message.

Yes I have all the folders created and it's still saying 'Failed'. It also displays videos (that are clearly > 10Mb) as only 1 or 2 Mb. I'm on version 37.

Did you download video clips from Sd of camera or NVR?