Reolink Go Pt Plus

[user_666824588787835_666824588787835]

Good morning
can anyone help me with my Reolink Go Pt plus ?
I am having a lot of problems with it .. like .. glitching with the sound and Display on live feed and in play back also sometimes I the camera fails to pick up movement in the detection zone.
maybe its that I have not got it set up correctly ,
I also don’t know how to take the password off to enter the app

any advice much appreciated
thanks in advance
sharon

[joseph_1979]

@user_666824588787835_666824588787835 To configure it follow this link https://support.reolink.com/hc/en-us/articles/9332229200665-Configuration-Reolink-Go-PT-Plus/

If the sound is choppy then there is an issue at transport layer. This could be the case of low 4G reception at the camera site or client side if this is running on a smartphone. Try to lower the resolution and see if the sound is continuous.

If you are running the Android client, click on the three lines at the top left hand side.......... go to settings and disable password.

[user_666824588787835_666824588787835]

@joseph-chircop_497308027822318

thankyou, I didn’t realise that there were 2 setting tabs in the app .. password now disabled

4 G signal is excellent at the camera site and so is the phone signal
When I am on the app on my mobile phone and watching livestream what should it be set on for best results
Also what should this be set to.?

[joseph_1979]

@user_666824588787835_666824588787835 Of course CLEAR should provide the best clarity view but this is at the expense of more bandwidth, efficient transport (radio and physical paths) and processing power at both end points. So for CLEAR set RES to max, fps to max and bit rate to max. Same for the Fluent. However, if you have issues in sound or display then you need to lower these parameters. As for anti-flicker set it as per your mains frequency....if in Europe 50Hz.

And ensure you have a subscription with unlimited packet data if the camera is triggered frequently and the videos are transferred to the cloud.

So if you will be viewing the camera for 30 minutes in clear mode@4M and 1 hour in Fluent@384K per day then you will consume around 1 GB daily.

To ensure you have adequate bandwidth install the Ookla Speedtest from play store (Android) and check the Upload and Download speed at both your location and at the farm. Note that from the camera what is important is the upload speed and from the smartphone the download speed.