@brian-nielsen_442682315796643 We have requested the support team to inform dev team that a lot of customers are asking for the doorbell to do an outbound voip call to the smartphone with possible actions as is being done by other brands. Other than this we need the full profile T support with full duplex audio.

Customers want clearer pictures and able to read text or numbers within reasonable range. They are also requesting higher fps especially at night time. And yes customers are looking also for HDR implementation. All this comes at a higher processing power and very powerful sensor. Can someone from Reolink development team update us on when these shall be made available to its customer?

@melroy UID is like your ID number which is a unique identifier pointing to a number of profiles in various institutions. If you go to the hospital they will ask you for the ID and by entering this ID they will get all your health information.

When you power up your camera, it does some DNS queries to get the IP addresses (A record) of the P2P servers (provided by Amazon and Azure) and registers with the P2P servers using its UID (we are assuming here that UID is enabled). At regular intervals the camera sends packets to the P2P servers which shall include the UID (encrypted). The application on the P2P server decrypts the packet and extracts the UID. The application extracts the private IP and Public IP (BroadBand IP:Port) of the packet and populates them in the respective record associated with UID. If the camera changes IP then the record pointed out by the UID is updated accordingly. The credentials you created are not forwarded to the P2P servers. Well if you can emulate the P2P protocol and know the encryption method/phrase then you would be able to get the private and public IP of a particular UID. But so far there have been no such breaches and still you need the credentials to get access to the camera. Therefore it is imperative to follow the policies associated with passwords such as create a strong password and change it at regular intervals. At this point we see that there is a P2P socket between the camera and the P2P server. For your perusal the camera sends the alerts to the domain pushx.reolink.com. The application server will then forward the push message request to FCM (Android) or APNS (IoS) which shall push the message to your smartphone. Token provided by FCM to your smartphone on registration is forwarded to Reolink pushx application server. This token is included in the request made by this application server to the FCM to push the alert on your smartphone.

Now let's take a look from the client side. When you run the Reolink client, it will send a DNS query to 16 P2P servers (p2p1, p2p3, etc) and the response is the A record containing the IP address of the P2P server. Any P2P server which is not yet assigned will get the A record with the loop IP (127.0.0.1). For each working P2P server, the client requests the Public IP (the Relay P2P server with which the camera is connected) and Private IPs of the camera using destination port 9999. So if we have 8 working P2P servers and 8 cameras, then the client will send 64 requests over UDP. When the client receives the replies, it will first start to open communication with each camera using the private IP over TCP. Here the credentials are included in the request. If the camera replies then communication continues with the media being sent over UDP. Note that at this point the communication is directly between the client and the camera. At the same time the client also sends the request using the public IP. This public IP is not the public IP on your BB router but rather the IP of the AWS/Azure Relay P2P server to which the camera has been registered. But if communication using the private IP fails then the client establishes connectivity with this Relay P2P server. Recall that the camera has already a p2p socket with thus server. Communication is over UDP. In my opinion, this has been adopted because a number of ISPs restrict users to connect directly to other devices. Technically this is not P2P as there is the Relay server in the middle. So in this case the encrypted packets flow from the client to the Relay server and from the Relay server to the camera and vice versa. In this case the encrypted credentials are sent to the camera through this Relay P2P server. And here comes a question....if there are 1000 12Mbps@25fps and using high def H.265 and the cameras are being accessed remotely using the public IP, then on the P2P relay servers we need a bandwidth of 17Gbps .......... which is really massive.....This explains the delay between viewing using private/local IP (cameras and client on same network) and public IP (other). And I do not think that neither Amazon nor Azure will give unlimited bandwidth.

Now the question being posed is 'Do we trust this setup?' Do you trust passing the bank information when buying over the internet? Do you trust ATM machines which are connected over BB? Do you trust your voice calls over 3G (A5/2 encryption)? etc etc.............. so you have the answer.

No matter how much security you have...there is always a way to get through. Even Alcatraz was a prison where nobody can escape...but they escaped. Nevertheless we need to do our best to protect and be secured.

Apologise for the lengthy answer...but this is high level...can go to the low level...ha ha these are rather simple protocols with the most complicated being within the Telco NEs.

@reolinkshayla They are all excellent products. I have one question though. Do the new E1 ODs have the same gear mechanism as the previous models? Thanks.

Update: support told me that they have different gearing mechanism and hopefully the problem of deviation is something of the past.

@islandman63_201848685748477 With the newest release the stretch mode has been removed. So to get the stretch mode you need to go back to the previous version. There have been a lot of requests from members to have the stretch mode back and hopefully we shall see this as an option.

Thanks for the update. Can you please let us know what bugs have been resolved by this release?

@dgordon42_415060065599711 I didn't hear anything from support. They should move away from the push notification and base their design on SIP(S) + SRTP or XMPP + SRTP (used by Whatsapp) as has been implemented by other camera suppliers. Of course this design requires SIP servers which entails the client and cam to be registered. SIP is fun...........have been working on this protocol (and many many other protocols) for a long time.

In security one of the most important factor is contacting the owner. We receive lots of push notifications, messages, alerts on our mobile and we tend to ignore. But if it is a call, we do check who is calling. So they can add a feature for the cam to call in the event a particular event is triggered, say glass sound, alarm sound, etc. The ideas depend on one's immagination.

@user_623346741346376_623346741346376 I disabled any motion on the RLC511WA and have added a 1 sec delay for person and thereafter no false alarms. Since April I haven't seen any firmware update on this model.

@reolink-fiona Hi Fiona, thanks for the invitation. We will certainly assist the members as much as we can.

@terryjensen_510712816316578 I do not think there is a solution now. Previous Windows clients had an option to disable it but in the recent upgrades this feature has been removed. I have notified support to re-introduce it and its up to the customer if the camera drains the battery.

@user_860608416936092_860608416936092 Not possible through API.

@robert_5420 What is the fw of your NVR? Check out this link https://support.reolink.com/hc/en-us/articles/4410520891033-Which-NVR-Can-Work-with-Reolink-Duo-WiFi-PoE-/?source=search

"Please note that if your Duo 2 WiFi/PoE works with an NVR with Hw_H3MB18 Hw_N3MB01, and Hw_N2MB02 hardware, you need to upgrade your NVR's firmware to the latest version to view the video, and it can only support max. 6MP video resolution.
The decoding width of Hw_H3MB18 Hw_N3MB01, and Hw_N2MB02 hardware is 4096. Therefore, if you set the mainstream resolution as 4608*1728, the image cannot be displayed on full screen successfully. It is recommended to set the mainstream resolution as 4096*1536."

Ensure you have the latest fw on both DUO 2 and NVR. Go to their Reolink Download Center and check them out.

@408313508024554 Ensure that there is no trailing slash at the end of the path name. The information provided barely leads me to the issue. Would you be able to capture a wireshark trace and set protocol to ftp and attach a screenshot?

So after you configured ftp and saved setting, what was the outcome when you click on test? In the host, I assume you are entering the IP of the FTP server.

@johnjohnej88_139975817322709 Check out this link https://support.reolink.com/hc/en-us/articles/4410520891033-Which-NVR-Can-Work-with-Reolink-Duo-Series-Cameras/

@mamymam2013_465350299701478 Ciao Marco, Devono migliorare il supporto disponendo di persone con un buon background tecnico e non solo di qualcuno che si trova sulla strada e che segue procedure scritte. Ricordi i diagrammi di flusso... sì, vai a questo e no a quello. 

Ho posizionato il cellulare nella posizione della TM e sul cellulare vengono visualizzate 2 barre. Quindi non è pieno e di conseguenza la misurazione precedente era errata. Ho un muro di 46cm per raggiungere la camera ed essendo 5G, la lunghezza d'onda è corta e meno penetrabile. Quindi direi che è stato migliorato e dipende dal chip WIFI che stanno utilizzando. Ma ho installato il nuovo fw e finora non ho problemi.

Poi per verificarne l'efficacia l'ho cambiato in 2.4G ed è passato a 2 livelli.

Buon Giorno.

@big_ted This may apparently be a beta version since they haven't yet announced it. That's the folder where they store the clients. You can find all previous clients. I would rather wait to see what has been added, deleted and improved.

@408313508024554 Can you share the logs from the ftp server to understand what is happening? Else capture a wireshark trace.

@lassekite_328936554152097 This only works if the PC is on the same subnet as the cameras. Otherwise it always defaults to FLUENT and cannot be changed.

When viewing cams through an external network, Reolink are using 3rd party P2P Relay servers (provided by Azure/AWS) to forward media from camera to client. And bandwidth is not infinite and such service is at a cost.

@user_862939075031268_862939075031268 unfortunately Reolink haven't yet implemented grouping with authorisation. You may submit your request to their support on support @ reolink . Com.

I am not a mac user. Would you be able to create another user? If yes then assign work cameras on work account and home cameras on personal account.

@user_599425412919363_599425412919363 Something wrong. None of their batteries cams have the pre-event recording.