Unable to view externally but works internally....ipv6 issues

[Saftek_706413467136234]

I was having issues viewing the live stream externally from my home network. When on internal WiFi it works fine but on mobile data or other WiFi networks not connected to the doorbell it would fail to live stream

I'm running a three 5g hub for the main feed on the home network which the doorbell is on. Checking the logs it looks like three had started to roll out ipv6 external IP for users. Which is when I started having these issues..

I locked the apn to ipv4 only in the router and the doorbell started working again like normal from external eg mobile data


Do these doorbells not like ipv6 wan addresses?

[joseph_1979]

@saftek_706413467136234 Reolink cameras only work with ipv4. You need to switch off ipv6.

[Saftek_706413467136234]

@joseph_1979


I'm talking about wan ipv6 from my ISP. Not the internal ip addresses

[joseph_1979]

@saftek_706413467136234 Would you be able to capture a trace and check?

[Saftek_706413467136234]

@joseph_1979

How would I do this. I'll have to try when I come back as I'm on holiday now

[Saftek_706413467136234]

I'm still having issues regarding my ISP changing over to external ipv6 addresses

[joseph_1979]

@saftek_706413467136234 Perhaps the P2P servers. I suggest you to take it up with Reolink support on support(@)reolink(dot)com