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    I am logged in to the app as admin but can't change the password because I can't remember the old password, but I am logged in.

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    • user_866830057365748_866830057365748
      user_866830057365748 last edited by

      I am logged in to the app both on my phone and MacOS app as admin but can't change the password because I can't remember the old password, but I am logged in just fine. I am afraid if I get logged out, I iwll be stuck.

      I have a DVR and 3 cameras. 1 of the 3 cameras I know the password too. The other 2 and the DVR I don't but it's cached in the desktop and phone app so I am okay for now.

      I just added 2 of the 3 cameras today and the admin password I am guessing was reset by the DVR. That's how I figured out I don't know the password. I am safe for now, but I know something will happen and then I'll be stuck.

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        • user_599425412919363_599425412919363
          user_599425412919363 @user_866830057365748 last edited by user_599425412919363_599425412919363

          @user_866830057365748_866830057365748

          It's just a question of time before something happens. If I were you, I would factory reset everything and uninstall the apps. I would then proceed to reinstall and reconfigure everything from the beginning.


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