Argus 2 stopped working over 3/4G

[garry.ellsmore_72576112430]

As of today I can no longer view my Argus 2 camera (I has the Solar panel also) over 3/4G in the Andriod App (Ver 4.5.1.0) it works fine over wifi but fails on 3/4G, I also have 2 C1 pro cameras on the same network which are fine over either wifi or 3/4G, I have just ordered one more Argus 2 with solar panel and hope this can be rectified prior to my next cameras arrival.


Thanks
Garry

[garry.ellsmore_72576112430]

Strangest thing, today every thing is working again, not even a reboot on the router, its just working again, no idea what happened!!!!!

[Lisa_71247085675]

Our server for Argus camera went down for 6 hours and now it comes back to work again. Sorry for the inconvenience caused!

[Guest]

Hi Reolink,

I have been experience the exact same issues today (Jun 19th). I live in Australia. Can you let me know if your server when down again..

Thanks,

[Jeff Norris_73849881249]

I have noticed the same issue over the past several hours (in USA). Server issue??

Thanks,
Jeff

[jordan.yee89_72272246395]

I'm getting the same problem all day today in New Zealand.

Any update?

Works perfectly on Wifi but cannot connect when trying via 3G/4G on multiple different cellphone carriers.

[garry.ellsmore_72576112430]

Same here in Adelaide Australia

[v_yung_74174150584]

Same in Sydney Australia.

[Guest]

I am experiencing this issue in Canada today as well. Worked last night. Connection Failed today.

[Guest]

It would be awesome if Reolink had a system status page on their site so we can see if there are currently any system issues.

[kavd_74183092166]

Is the server down again?

[Guest]

Why is the video stream to our phones dependent of reolink servers?

[Guest]

Their servers handle the transcoding of the video to stream it to your devices.

https://www.wowza.com/blog/what-is-transcoding-and-why-its-critical-for-streaming

[Tony_71952148968]

All my cameras have stopped working over 4g. Argus 2 and C1 Pro.

New Zealand here.

When will this be fixed? Been almost 24 hours now.

[Ron_66757329615]

All my cameras have stopped working over 4g.
When will this be fixed and next time would be nice if reports went out to users.
This isn't the first time happening.

[redriver2005_74215965680]

New Zealand here as well. Cannot connect to my Argus 2 through the APP remotely today. I thought it's to connect from my phone to Argus 2 directly. Didn't think of they were connected through server.

[Guest]

It has been at least 24 hours since the disconnection Worldwide. Can anyone from Reolink reply this thread?

[kandans_74218165236]

Same here in Canberra, Australia. Not working if connected through 4G or different WIFI network.

[we3lsc_74222742519]

Same here in USA. If I cannot view live stream over my LTE, then what’s point of buying/using these cameras? And WHY IN THE WORLD would I want my video to be transcoded on a streaming server that continually goes down? I wouldn’t! Is there a way to bypass this?? All my other cameras work JUST FINE (not Reolink brand) over my LTE as it works through my WiFi and not it AND a non working transcoding streaming server.

[jordan.yee89_72272246395]

Back up and running for me now