How can I do a firmware update on ma RLC-423

[bernd rehlinger_174112897794245]

Hi experts,

I downloaded the firmware-file, but I get an error when I try to make an firmware-update over the web-interface.

Failed: Failed to recognize the file format.

What is wrong?

regards,
berndi
Reolik_issue_1.jpg

[markspaw_57095035678]

Both times I had this problem I either downloaded the wrong version (3816 vs 5213 etc.) or the file name was too long. I'm not sure why the file name would be too long but when I rename the file and shorten up the length it would work.

[bernd rehlinger_174112897794245]

I tried, but it still won't work.
Same Error.

[Carl_31331526639]

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

[bernd rehlinger_174112897794245]

Okay, I contacted the support and got another version of firmware.
The update worked quiet right, but now the WebApp won't work well anymore.

Everytime I klick on the Settings-Icon, the WebApp resarts with a message. (picture)

I did allready a restart by power-off.

regards,
Bernd

Reolik_issue_2.jpg

[Carl_31331526639]

Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.