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TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
New NVR Firmware is on Download Center Now!
RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware: Added Auto-tracking Horizontal Range & Schedule
Yes, the camera can support 30fps NTSC after the firmware upgrade. You can go to download center to upgrade the newest firmware for your camera. Thank you for supporting Reolink.
Hi Felix, thanks for your suggestion and I'll feedback to the R&D to check. If other users also have the same demand, please post here and I'll ask the R&D to try to add the feature soon. Have a nice day!
Sorry that the Reolink cameras do not support the SSL certificate at present. We will forward your request to our R&D people, they will pay close attention to your requirement. We will notify you at the first time as long as we have an update.Sorry for any inconvenience caused to you. If you meet the problem when you set this camera, you can send an email to the email@example.com, we will help you figure it out. Thanks.
At present, we've built the connection between the Google Home and our cameras. Support on IFTTT is on the road and our R&D staff will pay close attention to this item. Thank you for your eager attention.
You should click the right arrow button to list all the channels as the picture is shown below. Then you can drag one of the channels to playback the videos.NVR-on-Mac.png
You are welcome. If you have other problems, welcome to leave a comment here or contact our technical support by sending an email to firstname.lastname@example.org. Thank you for supporting Reolink. Have a nice day
You can go to Reolink App-> App Settings to enable the Stretch Mode. Then the image will be stretched to the ratio of 16:9. Read on Set up App Settings to learn more.
May I know what is the system of your phone? IOS or Android?
You can access the device remotely via P2P communication. P2P server acts as a bridge between mobile app and camera, it builds the connection between the camera and App. Read on What is Reolink P2P Server to learn more.
Thank you for your suggestion. The setting of motion area on battery-powered camera hasn't been realized now. I will forward your suggestion to our senior engineers.If you have other problems, please feel free to contact us for assistance. Thank you for supporting Reolink. Have a nice day
Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.
All Reolink cameras (Reolink Argus, Reolink Go, and the cameras paired with the NVR system excluded) can work with Google Assistance at present. You can upgrade to the latest firmware that supports this function. For Reolink E1 Pro, you can click to learn more.
Sorry that you can only activate the scene mode manually at present. But we will spare no effort to improve this function in the future. Thank you for your understanding and patience. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.
You can set the scene mode for your camera. You can disable the audio alarm and enable all the notifications under the mode A, then enable the alarm and notification under the mode B. When you go to sleep and don't want to be disturbed, you can activate the mode A. Under that circumstance, you can still receive the push/email notification when the motion is detected. Read on How to Set the Scene Mode for Your Cameras to learn more.
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