We will fix the issue in the next official APP. Thank you for your understanding.
Latest posts made by Cynthia
RE: Camera Time Change End of Daylight Saving
Hi all, our team has found the issue. It is the problem of the DST. If there is one hour behind on the time, for the Android APP, you can download this APP version to sync with your time again. https://drive.google.com/file/d/1bkUdN0oEsu1UnDtvDCxViAJHn2Q8O42d/view?usp=sharing
Welcome any feedback from you if you have installed the APP.
RE: Unable to set the NVR in record on motion only
There is no attachment in your post. And I have seen that your NVR is not at the latest firmware version. You can try to upgrade your camera. This is a download site, https://reolink.com/download-center/.
Please upgrade your camera according to your NVR model and hardware version. When you click the firmware version block, you will see the different versions for the different hardware version.
RE: Windows Client 8.3.2
The Client doesn't show the latest version because the 8.3.2 Client is still on test. We will collect the feedback from our customer and we will make it better. Then we will push the latest version to the user end. Thank you for your understanding.
RE: Document the Update History for client software
This article contains the old version, https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions. You can find what you want.
RE: Freezing video after 8.3.1 upgrade
Can you show me the screenshot of the error message? Can you tell me more details about your problem?
You can't even work with the 8.3.2 version? Can you tell me what's the specific problem?
Thank you for reporting the problem to us. We will check according to your feedback. If you can provide more details for us, it will be appreciated.