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TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
New NVR Firmware is on Download Center Now!
RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware: Added Auto-tracking Horizontal Range & Schedule
Thank you for your suggestions. We will forward your feedback to the R&D team and help them make improvements in the future.
Hi, except for the appearance, the viewing angle of the bullet and the dome cameras are also different. You may go to this website to compare the differences between them: https://reolink.com/comparison/#poeAnd you may mount the camera vertically, but it's suggested to mount it horizontally.Thanks!
hello,If you checked the "Update configurations”, the NVR will come back to the factory settings.If you don't want it to do that, you just need to not check the "Update configurations”.
Thank you for bring it up. Once we have any update, we will tell you.
Hi nfsmarthome! Could you please let me know the ticket number and I'll check with the support team first. Also may I know is your phone connecting to the same network as the cameras? Or you are using other wifi or 4g? Please make sure you've allowed the reolink app to use the mobile data first if you are using 4G. It's on the general setting of your phone.
hi Paul Please kindly understand that we tested the client before release it, this is a rare issue so we need our engineer to work on it further.I'm sorry that I asked you to contact our support because they can discuss the problem with our engineer together and give you feedback directly. Would you mind submitting an email with a video attached to show the problem and the support will forward it directly to our engineer to follow up on the issue for you?
Thank you very much for your suggestion, we will forward to our R&D team.They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.
The Argus 3 use the PIR sensor to detect movement, the changing in temperature will trigger the alarm. The moving leaves and water will reflect lights and cause a change in temperature. For the false alarm issue, please contact our support team at email@example.com, to see if they can provide you with a better solution.
Hi Rauno, appreciate your feedback on the API, it is collected into our suggestion box, thank you!
Thanks for your feedback! Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~
We will fix the issue in the next official APP. Thank you for your understanding.
Hi all, our team has found the issue. It is the problem of the DST. If there is one hour behind on the time, for the Android APP, you can download this APP version to sync with your time again. https://drive.google.com/file/d/1bkUdN0oEsu1UnDtvDCxViAJHn2Q8O42d/view?usp=sharingWelcome any feedback from you if you have installed the APP.
@Chris GeorgievThere is no attachment in your post. And I have seen that your NVR is not at the latest firmware version. You can try to upgrade your camera. This is a download site, https://reolink.com/download-center/.Please upgrade your camera according to your NVR model and hardware version. When you click the firmware version block, you will see the different versions for the different hardware version.
@Crimp OnThe Client doesn't show the latest version because the 8.3.2 Client is still on test. We will collect the feedback from our customer and we will make it better. Then we will push the latest version to the user end. Thank you for your understanding.
This article contains the old version, https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions. You can find what you want.
Thank you for your suggestion. We have recorded your suggestion and forward it to the team.
Hi there, what's your Client version? Can you tell us more details about your problem? You can also submit a request for further help, https://support.reolink.com/hc/en-us/requests/new.
@mbztCan you show me the screenshot of the error message? Can you tell me more details about your problem?@nicolamotta77 You can't even work with the 8.3.2 version? Can you tell me what's the specific problem?Thank you for reporting the problem to us. We will check according to your feedback. If you can provide more details for us, it will be appreciated.
Thank you for your suggestions. And in the next version of Client, we will have an AI filter function to filter the person/vehicle/any motion/pet.
Very beautiful and great mansion! Love this! You can join our Facebook group community and share more pictures with the Reolinkers. https://www.facebook.com/groups/reolink
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