Hi my cloud is working but I can't get a live feed??

simon

Cynthia

Is your phone on the same network with the camera or not? Could you please submit a request to support@reolink.com? Thanks!

simon

Yes. It doesn't connect on the app at all. Only through the cloud online. Is there a problem with the app?

Cynthia

Hi, Simon, no worries, could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thank you and have a good day!