Reolink E1 Zoom and Reolink Client

NF

Hello Reolinkers,

I'm hoping someone can help me out here.

I recently ordered a Reolink E1 Zoom.

The cameras works perfectly on the ReoApp. However, on the ReoClient the Reolink E1 Zoom sometimes it is displayed and sometimes it is not. The wifi signal has full strength. The wifi signal is very strong.

Sometimes the Reolink E1 Zoom loads into the ReoClient and sometimes it does not.

Can anyone tell me why the Reolink E1 Zoom appears ont he ReoClient and sometimes it does not?

I changed the settings to fluent, balanced, etc. The settings don't make a difference.

Thank you.

Cynthia

Could you please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new? Our support team needs to check some details with you.